Associate User to My Company - Unexpected Error

[tim.ingram1]

I am trying to associate two coworkers CCO ID's to our company in CSAM so that they can access the Smart Services portal and view the results from our collector. When I search for their CCO ID's I get the attached error. Please help, opening a ticket through the link provided in the error message only results in being told that I have to be a Cisco Partner to use this. Thanks

[npicard]

Hi Tim,

What browser are you using? Firefox and Chrome are the recommended browsers for CSAM. If you are using one of those, try logging out, closing the tab and re-launching. If the issue is still occurring, please update this post and we will troubleshoot further.

Thanks!

Nathalie

[tim.ingram1]

I have tried it using the latest version of Chrome, Firefox, and IE and each one gives the same error. 

[npicard]

Hi Tim,

I have reached out to our back-end team to investigate.

Thanks!

[tim.ingram1]

npicard, can you tell me what I should try next? Thanks.