Can not delete entitlement of a Cisco Collector on SNTC

[bhagawatula]

 

Dear Cisco,

We recently upgrade Collectors to version 2.10 and would like to delete the entitlement of Collectors in old version (2.9). 

we got the error "Collector deactivation failed. Please try again. If the issue persists, find help in the community." Could you please advise? 

Thanks in advance. 

[aibhatna]

Hi bhagawatula,

Good day to you! We will be helping you in the entitlement deletion from SNTC portal. Please share the below details in PM (Personal Message) to assist further :

Party ID :

Company Name :

Appliance ID :

ccoid :

Thanks & Regards

Aishwarya Bhatnagar

[bhagawatula]

Thank you very much @aibhatna  

I have sent the information in a PM. 

[aibhatna]

Hi bhagawatula,

You're most welcome! We have received your details. 

Thanks & Regards

Aishwarya Bhatnagar

[aibhatna]

Hi bhagawatula,  

Thank you so much for your kind patience!

For the CSPC appliance ID deletion:

• INC7601510 was logged by l4 team.
• Required appliance Appliance ID's were successfully deleted from the SNTC portal

• Received confirmation as well from your end too. 

Thanks & Regards

Aishwarya Bhatnagar