Can register for SNTC

[jlangendorfer]

Trying to add one of my contract numbers and serial number and it says: "This contract is not active and not associated with your Cisco account profile. Please identify a valid contract and use the Cisco Account Profile Manager to associate your account with that contract."

It is an active contract and it is associated with my cisco login.

Thanks!

[tfitch]

You should be able to use contracts ending in 271 and 491. However the contract ending in 016 will not work.  Which one did you use ?

Regards, Tim

[jlangendorfer]

It was the 016. Why will that one not work?

[tfitch · Accepted solution]

Hello,

There are no sites on this contract. All the devices have a contract status that is either Expired or Terminated. So the error is likely to be because the contract/serial number used is not Active status.

You would be able to use a contract serial number match from the other contract in your profile.

Regards, Tim