02-26-2024 04:57 AM
When I browse to services.cisco.com and login with my account, I am redirected to splashscreen:
When I try to register again, the following message appears:
Solved! Go to Solution.
03-01-2024 08:24 AM
Hello, @alberto90
I hope you are having a great day.
What browser are you using? If you are using Chrome or Edge: in this moment we have an issue with Chromium based browsers and the internal team is already aware of it. For now the recommendation is to use a different browser that is not based on Chromium. Please try to use Firefox and let me know if it works.
Kindest regards,
02-26-2024 05:36 AM
Hello, @alberto90
I hope you are having a great day.
Can you please provide the next details by internal message:
- CCOID:
- Portal Name:
- Inventory:
- Browser used:
I will wait for the details, so we can proceed with further actions.
Kindest regards,
02-26-2024 06:08 AM
Thank you! I sent you a DM.
02-26-2024 01:20 PM
Hello, @alberto90
I hope you are having a great day!
Thanks for the update. I will check the information provided and I will let you know.
Kindest regards,
02-27-2024 05:02 AM
Hello, @alberto90
I hope you are having a great day!
Thanks for the information provided by internal message
I checked and you were granted access to the SNTC portal and it looks fine on user side, usually the SNTC Access is reflected after 24 hours but unfortunately, you still cannot access it. In this case is due to an ongoing migration of the SNTC server. The team responsible for this is actively working to resolve the issue. Please keep checking in the next days. I apologize for the inconveniences.
Kindest regards,
02-27-2024 05:06 AM
Hi @jboyanob,
thanks for the kind update!
Do you have any kind of estimation of how long it could still take to solve this? I'm trying to access since more than a week now and this situation is impacting my operativity in the team.
Thank you!
03-01-2024 07:15 AM
Hello, @alberto90
I hope you are having a great day!
I verified again and for your user, it shows me that your CCOID has access now. Please verify on your side and let me know if you are able to access now to SNTC portal.
Kindest regards,
03-01-2024 07:36 AM
Hi @jboyanob ,
I confirm I can access, but the portal doesn't look right. I'm connected to the right inventories, but it's not showing anything at all. Can you please check?
Thank you and have a great day,
Alberto
03-01-2024 08:24 AM
Hello, @alberto90
I hope you are having a great day.
What browser are you using? If you are using Chrome or Edge: in this moment we have an issue with Chromium based browsers and the internal team is already aware of it. For now the recommendation is to use a different browser that is not based on Chromium. Please try to use Firefox and let me know if it works.
Kindest regards,
03-01-2024 08:44 AM
Hi @jboyanob , you're right! Using Firefox, I fiinally could access my inventories. Thank you so much for your help!
PS: In the meanwhile, I noticed I had also the issue @jofrumki had mentioned years ago, of the Admin+User role overlap. I removed the User role and kept the admin, I think this helped as well.
02-28-2024 12:43 AM
Hello Cisco Support,
I have the same issue. After register and proper settings on CSAM side I cannot access SNTC portal (redirected).
Thanks in advance for your support.
03-01-2024 07:26 AM
Hello, @Flying Dutchman
I hope you are doing great!
Thanks for let us know your issue. Could you please open a post to assist you with this matter?
Kindest regards,
03-01-2024 11:51 AM
Hello, @alberto90
Thanks for the update! Glad to know that all is working as expected now.
Kindest regards,
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide