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Can't access web page of collector

tahscolony
Level 1
Level 1

I haven't had a need to log into the collector for a while now, and recently added a couple devices, so went to log in and all I get is This page can't be displayed.  The server is up, and I can ssh to it, services are up, and if I try Firefox I get Secure connection failed.

Its an older version, hasn't been updated since last year when TAC advised not to upgrade.

  Build-name   : SNTC-PSS 11.1.0-4 Build

        Version      : sp-2.0.2-0-0-lnx64

I tried to enable the server connection, but it says Validation of credentials failed. Please try again. Obviously my credentials are OK, or I wouldn't be here now posting.

Looks like it is a few versions behind now.  We are re-evaluating whether or not to keep SNTC, so I am running through the processes and validating the gear.  I stopped doing that when we got Orion up and running since it can do pretty much the same thing by itself, and SNTC was having all sorts of issues at the time, in fact it took 4 months for an upload to be processed.

So two issues, first, the web interface is not working, and second, unable to enable the server connection.

1 Reply 1

Lynden Price
Cisco Employee
Cisco Employee

I would recommend rebooting the server from SSH and trying again as a starting point for troubleshooting. Although, at this point, it would probably be easier to deploy a new VM. You can find the instructions for doing that here:

https://supportforums.cisco.com/blog/12696871/self-service-onboarding-setting-cspc-25-collector

Thanks,

Lynden