Smart Net Total Care Portal and Collector Discussions

I originally installed the PSS Collector via the OVA PSS-CSPCServer-2.6.0.1-OVF10.ova.  I generated a new CSP-C entitlement in the SNTC Portal, and applied it to that collector.  After doing some reading of other threads around here, and doing a sear...

Hello group,  I'm unable to view my federal customer's account. I've confirmed the customer did not change my status. Is there another reason why I would lose the ability to view this portal?  Thank you, Gerard

Hi there, I got a client that is on Smart Care portal and I want to migrate him to the SNTC portal. I saw on TC portal that there is a option "Smart Care" now and all my clients from Smart Care are there but when I open on of them there is nothing to...

Greetings, is it normal that I have an upload processing showing "IN PROGRESS" for the last five days? Regards, ilya

Dears, I am trying to register SNTC CSPC collector. When i logged in to smartservice portal directly i don't have the Action tabs to add collector. I tried to register using SNTC contract using the below link https://www.cisco.com/web/smartservices/...

I had one upload from the NCM Connector succeed, but when I try to run it again it fails with this message ("The field is too small to accept the amount of data you attempted to add."). Also attached a screenshot. We are running NCM 7.5 and NPM 12.0....

Upload does successfully but does not appear on the portal. Connections to the firewall have already been checked and tested. Second prints below Customer: Electrolux do Brazil SA. CCO ID: supportnetworking Contract Number: 93768267

I am trying to generate and download the entitlement license and I continue to get an error when doing so.  I have tried multiple browsers and registrations and still the same issue.  It just tells me to contact the community.

Hello Guys,I did the register in the portal 3 days ago, but it's showing the message: Thanks for logging in, your account will be available within 24 hours.Check back later."I need do anything or just wait this "24 hours"?

We have six active Smartnet contracts however only four are shown within SNTC.   How do I add the other two?

Hi, I uploaded the data 3 days ago and I don't have it in the portal, but other co workers can see it in the portal. I am attaching my permisions in Cisco Access Services Management Could anyone help me? Regards, Annabella

According to instructions (https://supportforums.cisco.com/blog/12600946/self-service-onboarding-re...)  I am supposed to post here if an account is not available after 24 hours: My customer's account has been at the "account setup in progress" for a...