Cannot get PSS and SNTC certificate work on same Collector.

[rloyola22]

Hello we have a PSS collector deploy and install an additional SNTC certificate to work both ways. However, when doing a collect to upload information to https://services.cisco.com/ it is not uploading to any information in the SNTC section.

I have also try deleting the PSS certificate as a matter of test but collector still thinks is PSS even though it only has SNTC certificate, please check below error.

Job Running
Upload INITIALIZING: RUNNING
Upload INITIALIZING: FAILED; Other Details: There is no unique registration certificate for partner_support_service
Upload CLEANING_UP: RUNNING
Upload CLEANING_UP: SUCCESSFUL
Job Completed

[adias]

If this account has PSS support contract please open a case with TAC. with the Title :  Need to to make this account Multiservice for PSS and SNTC.

[rloyola22]

No, we don't have support contract for this.
Is there any other workaround?

[adias]

yes you do . you just placed the wrong contract while opening the case. PSS cases requires PSS contracts and you opened with another. I have correct the case, and corrected the entitlement People . below are the valid contract types for PSS