Cannot see contract information in SNTC portal

[rharrison]

Team,

I have my CCO ID associated to my company and have CBRAdmin access to my customer's (City of Portland) portal but cannot see our contract information when running a custom inventory report or in the tool itself under All Contracts. I can see the equipment in the All Equipment view but the All Contracts view is completely blank. I have attached a screenshot of the blank All Contracts view.

Thank you

[Suchita Shewale]

Hello Ryan,

I am looking at the issue and will get back with the update at the earliest.

Regards, Suchita

[Suchita Shewale · Accepted solution]

Hey Ryan,

There was issue with certain attribute in your user-role information for given customer. We have fixed that and you should be able to see contract information under All Contracts.

Could you give it a try and let me know in case it does not work?

Regards, Suchita

[rharrison]

Hi Suchita,

Thank you very much as I can now see them. This can be resolved :)

[rharrison]

Hi Suchita,

I ran a Custom Inventory report for this same customer this morning and it still says others for the contracts we own. I can still see the contracts we own in the All Contracts view but not on the Custom Inventory report which I use for the macro report. Can you please look into this again for me?

Thank you

[Suchita Shewale]

Hello Ryan,

Just a quick note to let you know that I am going through your Custom Inventory report contract visibility issue. Please allow me some time to complete the investigation and will get back with the update.

Regards, Suchita