On August 1st I updated the collector, but in the snt portal the information still appears not updated, I reviewed the upload Processing and the status int the portal appears status success
Appliance needs fsck ran but needs lost root password, it will just continue to reboot and fail the file check. It was set up in 2014, before my time at the company, and no one knows the password. I get no other option to log in as admin or collector...
In my company, we have 2 collectors. Each collector is meant to update different inventories. However, since I’m not responsible for both collectors it is possible that the other collector is collecting the same device(s) as my collector.
Can you...
Within the SNTC portal, I’ve opted to set my reporting preference to LATEST view. However, when I’m looking at my reports, such as Custom Inventory Report, I notice that several collection dates are shown. Why does that happen?
Thanks!
Team,
I have my CCO ID associated to my company and have CBRAdmin access to my customer's (City of Portland) portal but cannot see our contract information when running a custom inventory report or in the tool itself under All Contracts. I can see th...
I've changed companies and cannot figure out how to associate with my new employer. I've removed myself from the old company's account (as far as I can tell) but it still shows that company in the top left when I log in, and I can't find where to cha...
Since the last upgrade I can no longer access the portal. This is very similar to what rdessert posted on Aug 2: "When I access https://services.cisco.com it brings me to the login page, I login and it redirects me back to the login page. I'm appare...
Hello,
I am having an issue with my USPC. If I select multiple IPs for discovery, most fail with a "SNMP Unreachable or Incorrect SNMP Credentials.".
If I pick an IP that failed out of the multi IP discovery and discover it individually, it discove...
Is there actually a Smart Net Total Care without RMA and/or without TAC access for ASA Firewalls? I have searched and can't find anything.
There is mention of it here: http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/smart-ne...
I have a CSPC upload still in the 'In Progress' status that was started on Aug 4th and I now have 3 more jobs backed up behind it.
Please let me know what I need to do. Attached is a screenshot of the SNTC Upload Processing screen.
Hi
I have a problem . I want to make a report in the SNTC tool but it shows me the following message and I can not do it
Could you tell me what this means? Or what can I do to fix it?
Thank you for your attention
I have downloaded the .ova for the collector and set that up. I can now browse to the IPaddress:8001 and am entering valid ip addresses and time zone options etc. but when I click on next I get a fail against every option after a couple of minutes.
H...
As new devices are added to the network I'd like for them to be discovered and uploaded to the portal. I have upload to the portal working. Is the "Rediscover the currently managed devices" and adding a schedule to that the way to go? Will it scan...
I have been associated with my company and granted "Smart Net Total Care:Customer Administrator" rights. When i log into Cisco SmartAdvisor, I do not see my company in the top left and I don't have access to do anything.
Please let me know if you ha...
