I'm trying to gain access to the SNTC Portal to add/change users and I get a screen saying I don't have access. I understand that I need Delegated Admin to do this. The person who had access is no longer with the company so can I get my profile upd...
Forum Posts
Good Day, Finally got my collector working and syncing to the SNTC Portal for a single inventory. And I was wondering if there is a way to setup Discoveries of different subnets to be uploaded to different inventories. Is this possible?
Running upload profile and received the above error on the collector.
Resolved! SmartNet - Invalid PSIRT Reporting
While reviewing the Alerts, we have found that almost none of our PSIRT alerting is correct. In reviewing the SNTC guide (pages 30-31), I am showing that the threshold for hitting on an affected OS (IOS, XE, XR, ASA and NX-OS) is "Critical" and "Hig...
Under Active Alerts in SNTC, I am getting disparate counts for actual devices where an alert would be applicable. For example, in the first screenshot (Active Alerts - 6907) I have a count far larger than devices in my network. In the second scre...
I have myself and three other users assigned as "Customer Administrator." When I navigate to Dashboards --> Admin --> Segment Management (dashlet) and click on Actions --> View/Modify (or Create a New Segment), there is not option for Select User. B...
Attached screenshot showing mis-attributed alerts for IOS XE 3.7.XE Alert shows for the exact same equipment as is for the IOS XE 3.6.0E alert. These devices have been verified to be running variants of 3.6 XE and not 3.7 XE URL referenced is iden...
Hi everyone. I am having issues getting the registration certificate to apply to my configuration. Does anyone know how to resolve this issue? Thanks in advance.
Recently the entity is doing the process to install the Smart Collector. The registration was made with the following contract number 200***, which is SNTC. Continuing the process, after confirming data and receiving the confirmation email of the acc...
Hi folks, As per the title we have an upload that has been 'in progress' for 5 days. I'll provide the details (Customer/Inventory) via private message. Rgds, Graham
Resolved! SNTC Portal PSIRT Realtime?
Are the SNTC Portal PSIRT reports realtime or is there a delay before they are added?
Resolved! Smart Net Total Care/Multiple Collectors
My company is a re-seller, and we want to offer to our customers the option to have us handle all of their SNTC needs. We have a collector ourselves and our own SNTC Portal. How can I have all of our customers collectors send data to our portal so we...
Resolved! Latest CSPC build?
Hi folks, I’m about to deploy another CSPC and are would like to know what any forthcoming CSPC release schedule is? Due to security requirements this collector will not have internet access, thus it will not be upgradable once built; hence the desir...
Hi there I had a CSPC Collector running version 2.4, I updated to version 2.7 via cli, since then I am not being able to access it via GUI. When I had version 2.4 I was able to login to the GUI Collector interface with no issues. heres: a lillte mor...
I am trying to upload my initial inventory but when I go to Library > Administration > File import I only see a message: " Please Select Any One Inventory." When I check the inventories that I have under the pencil in the left-top corner, I see no...
