Cannot update user in CSAM in any browser

[DeannaDavenport]

Hello,

I am trying  to update an internal users access via CSAM and cannot get CSAM to function  once I click in to Update Internal User....

I have tried in IE, Firefox, and Chrome.  Any suggestions?

See attached image.

[npicard]

Deanna,

Are you still experiencing this issue? If so, try clearing your cache and re-launch your browser. If the issue persists, update this post and I will have engineering investigate.

Thanks,

Nathalie

[DeannaDavenport]

Hi Nathalie,

The issue still exists.  I've cleared my cache, tried to go incognito, rebooted my machine and still have the same issue.

Thanks,

Deanna

[Pamela Ghosh · Accepted solution]

Hi Deanna ,

Please use this link and keep us posted in case still you cannot login to CSAM page.

http://tools.cisco.com/CDCEB

Regards

Pamela

[DeannaDavenport]

Hi Pamela,

That worked!

Thanks,

Deanna