CBR Access granted 46 hours ago and still unable to access customer portal

[TeamIBOS70148]

Will share details in PM.  Customer granted access almost 48 hours ago and I'm still unable to access their portal.  

[shipand2]

Hey,

Greetings for the day!

can you please PM me the following details:
customer party id:

partner party id:
cco id:

partner company name:

customer company name:

contract number:

Regards,
Shivam Pandey

[shipand2]

Hey,

As there is no authorized reseller of the contract you can contact the end customer organization account management team to give partner company authorized reseller status in the contract and then we can proceed with adding the CBR role 

Regards,

Shivam Pandey

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