Smart Net Total Care Portal and Collector Discussions

Trying to register as delegated administrator-------------Verify your emailA verification email has been sent to myname@mycompany.com Click on the link in the email to complete your request.If you don't receive the verification email within the next ...

Hi team, My colleague and I have been working on this issue for weeks. He's a partner administrator for one of our customers and has a Smart Account User entitlement. Whenever he tries to register on SNTC portal, he either can't validate the contract...

Hi, simple question: Where does the information roll to with the Total Care Collector? Where does the data transmit? What state, region, location, etc.?

when configuring the new CSPC 2.9 collector, it failed when configuring a static ip or a ip via DHCP. ------------------------------------------------------------------------------------Please select from the below options: 1. Get IPv4 Address automa...

Have a customer who registered on Friday using a shared CCOID that their small IT staff uses and the registration has not been completed yet.  Will share details in PM. 

Hi Team,I am facing issues while accessing SNTC portal. I am unable to fetch reports properly. I have attached 2 error messages in this post. Please help me to tshoot this issue.

Hi... I've signed up on SNTC portal and I receive a confirmation that my request has been forwarded to my company's DA. But he doesn't receive any email notification or anything ? Where can he find my request so that he can approve it ?Also, he tried...

I can't seem to find any way to add any other members of my team to have access to the SNTC portal, and the documentation doesn't seem to cover how to do it. Do I need to be a "Delegated Administrator" to do this?

Hi,We are managing the SNTC portal for our customer as a service provider. I got access to SNTC from the DA of our customer, but he has left the company and I am not sure if there was another DA assigned. Is there a way to check? Also it is time for ...

After associating valid contracts in my account usintWhen trying to register to SNTC in https://www.cisco.com/web/smartservices/sntc.html, the following error appears"Error We encountered an error while processing your request. Please refresh this pa...

I used CSP v2.8 back about 2-3 years ago. I'm starting from scratch again with CSP 2.9.1. When I log-in to my SNTC Portal I still see the old 2.8 collector and it won't delete, and neither will the new, but my big problem is that even after deleting ...

Hi All;I installed CSPC yesterday, I have FI (a & b), UCS chassis and blade servers. How can I discover them via SNMP ? Thank you.

Hi, after lots of effort trying to get access to our client's SNTC portal, we have come to deploy the collector and are getting lots of errors in the portal - both PSS and SNTC...has something been done over the weekend?  We cannot generate the certi...

When we log in to SNTC we only see the devices from a single contract. We have three different contracts. All are visible when we log in to ccrc, but not sntc.