New collector setup, 2.9.1. We added 13 SNMP V2 credentials during the setup wizard. When attempting to run a test discovery of a single device, we got this error: We removed 3 of them and the discovery worked fine. We then tried removing all of t...
My delegated administrator gave me administrator rights to our SNTC accounts. It's been about 28 hours since that occurred and I'm unable to log in.
Hello, I am a Cisco employee trying to help a customer with an issue. The issue is the customer is an admin but keeps getting redirected while trying to access the SNTC portal, I saw others are having the same issue on this forum. Looking for a Cis...
Hello,we´ve installed CSCP V2.8 collector deploying the OVA-file on vCenter.Installation went straight forward. After 1st login with GUI we´ve changedthe admin password and completed the registration successfully.Operations on the GUI with admin user...
When I go to services.cisco.com, it tells me to register. When I hit Register, it tells me I am already registered and that I should sign in. This goes on forever. I am able to log into Services Access Manager, where I am an admin. Company name: O...
Smartnet portal shows as empty then redirects to how to register page. I have already received the welcome email stating that i have been granted access. I have waited over 24h. Thanks.
Hi, Today, I did a discovery and uploaded to my SNTC Portal but an especific host not appear All Equipment Inventory and when a see on All Host Inventory it appear without some informations (Product Family, Product Type, SW Type) like others. I need ...
Whenever we try to access the Smart Net Total Care Portal we get redirected to the "sign up" page. Once we click on register and log in, it tells us we already have access to the SNTC Portal, so redirects us and then the loop starts again.We've been ...
Our end-user needs to change the administrator on the SNTC portal. How can we get that accomplished?Thanks Rhonda
Anyone else having issues installing CSPC update 2.9.0.2. It always gets stuck at Apply-In-Progress then errors out.
Will share details in PM. Customer granted access almost 48 hours ago and I'm still unable to access their portal.
After three days I am still not able to access the SNTC Portal. It redirects back to the Smart Services Connection page.
hi, one of our clients has a CSPC server 2.9 with an specific schedule for uploading and discovering data.they followed the set of needed firewall-rules and opened only those on their network.now while this CSPC server is up and running they see traf...
We have a new instance of CSCP set up. During installation and configuration we downloaded and used the CSP-C .zip from SMTC during configuration everything seemed to work fine. I created a range of IPs for discovery and I see those devices listed in...
Unable to access the SNTC portal after approval.
