CBRAdmin greyed out

[tbourguillioen]

Hello,

Some of my customers are trying to give my cco account CBRAdmin rights to their SNTC portal through CSAM, but all of the roles are greyed out. I am experiencing this with 2 separate customers, where one has a services first contract which is definitely still active and my cco has complete access.

Launching a TAC case, opening a customer support case... No one has been able to assist me getting this resolved. Could someone here assist me in getting to the cause of this issue?

[jelopezm]

Hello Sir,

Thank you for contacting Cisco and Global CX - Smart Services Support Team.

My name is Jesus, and I will be working on your request.

Could you please provide the following information:

Your CCOID:

CR Party ID where you are associated it:

Company CR Party ID where you want to be added as CBR.

Once I receive the information, I will review it and get back to you promptly.

Kindly regards.

[tbourguillioen]

Hello,

I have sent the required information in a private message. Thank you for looking into this.

Tom

[jelopezm]

Hello Tom,

Thank you for the response.

A workaround was shared in a private message response. Please try and if the issue persists, do not hesitate to contact us again.

Best Regards

Jesus