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SNTC portal is broken

PhongNguyen39982
Level 1
Level 1

‎11-07-2023 03:02 PM

Today, we just noticed our SNTC portal is broken.  We can log in to the portal, but every page we navigate to is blank.  We have tried in different browsers, cleared cache and incognito.  None seems to work.  We need help getting the portal contents back.  Please let us know what information can we provide for your assistance.

Thanks,

Phong

6 people had this problem
0 Helpful
4 Replies 4

jboyanob
Cisco Employee
Cisco Employee

‎11-08-2023 06:15 AM

Hello Sir,


Thank you for contacting Cisco and Global CX - Smart Services Support Team.
We are investigating your request, I'll be with you in a moment.

Kindly regards.

0 Helpful

sjames
Level 1
Level 1
In response to jboyanob

‎11-08-2023 06:42 AM

I have the same issue in the SNTC portal. Most report pages are blank. Please contact me when able.

 

0 Helpful

PhongNguyen39982
Level 1
Level 1
In response to jboyanob

‎11-21-2023 08:46 AM

Any movement on this?

0 Helpful

jboyanob
Cisco Employee
Cisco Employee

‎11-08-2023 09:44 AM

Hello,



Currently there are issues loading SNTC portal information on some browsers. CSCwh61855 was created for that. For now the workaround recommended is clear cache/cookies and to use Mozilla Firefox. You can follow the status of the bug.


Kindest regards,

0 Helpful
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