Cisco Collector 2.11 || Error during update to patch 2.11.0.1

[Vinicius Monteiro]

Hello Team,

I’ve been encountering problems with the update to CSPC 2.11. I’m able to install the JeOS patch without any issues, but when I try to apply the SP patch, it starts successfully but near the end, I receive the following message:

"Child process exited abnormally."

I have already tried reinstalling and updating again, but the errors persist. I also attempted this on a different virtual machine, but the results are still the same.

Can anyone help with this?

[lingutie]

Hello @Vinicius Monteiro 

Thank you for contacting Cisco.

I am reviewing the information you provided.

Please allow me some time to review it and I will get back to you with my findings.

On the other hand, could you please open an admin session and share this log with me: show version -d

Kindest regards,

Lina Gutierrez 

[Vinicius Monteiro]

Hello @lingutie,

Sure, here’s the output of show version -d.

If you need the show version -d from both machines, let me know.

Best regards,

Vinícius Monteiro

[lingutie]

Hello @Vinicius Monteiro 

Thanks for the logs.

I would like to inform you that according to the logs and screenshots you shared, it looks like the upgrade steps were followed correctly. If you haven't tried it, please try downloading the patch file again and validate that it is not a file error.

Here is the link to download the patch: https://software.cisco.com/download/home/286312935/type/286312958/release/2.11.0.1 

Regards,

Lina Gutierrez 

[Vinicius Monteiro]

Hello @lingutie 

I just performed the test by downloading a new file and the result was the same, I'm adding the logs (tail -f /opt/LCM/logs/apply) in text this time, any other ideas? Or could this be fixed in a future patch?

Best regards,

Vinícius Monteiro

[lingutie]

Hi @Vinicius Monteiro ,

Thank you for sharing the logs.

I discovered a recently opened bug, CSCwm10281, related to the SP patch upgrade issue. This affects CSPC ISO installations. The developers are currently testing it, and the resolution or next steps will be published once the bug is addressed.

Please subscribe to the bug to receive any updates as they become available.

Regards, 

Lina Gutierrez 

[lingutie]

Closing post due to inactivity.