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cisco control license ,warranty and smartnet

MrBeginner
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Hi ,

i would like to try to understand cisco warranty,smartnet and control license.please hlep me to explain. or please help me the reference link.

  • ASA control license (PAK) can apply to any same model ASA device ,correct ? let say we bought ASA 5516 and control license .Cisco deliver one box ASA and control license.But i will use this control license (PAK) for other ASA device ,it can be ?
  • if we brought the control license for 1 years and ASA device before the project,when control license count date will start ? 
  • let me know what is built in hardware warranty for cisco device ? it is yearly or lifetime ? how to extend the warranty.
  • if our smart net is expired and we renew 1 year smartnet after 3 month later,we will get 9 month only or 12 month ?
1 Accepted Solution

Accepted Solutions

This community is for assisting with the Smart Net Total Care (SNTC) portal and Common Services Platform Collector (CSPC)  associated with the SNTC service. 

Please direct your warranty/contract/coverage questions here, https://customerservice.cloudapps.cisco.com/

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2 Replies 2

MrBeginner
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hi,

nobody can help ?

This community is for assisting with the Smart Net Total Care (SNTC) portal and Common Services Platform Collector (CSPC)  associated with the SNTC service. 

Please direct your warranty/contract/coverage questions here, https://customerservice.cloudapps.cisco.com/