We recently renewed SMARTnet on a group of devices, and for whatever reason the devices were listed under two different contracts. Initially neither one was showing under my contract access under my Cisco profile manager. After being instructed to c...
Forum Posts
Was walking a customer through adding access to some of his team via CSAM and one user gave error that he was already associated to another company name within the same hierarchy and wouldn't let us proceed. I can share details in DM
Hi team, good afternoon. We are in the process of getting the SNTC portal activated with a customer and he asked the following: "-Does the old data need purged?-Our engineers found that there was too much administrative overhead because SNTC never go...
We have several CSPC Collectors that we cannot access from services.cisco.com. We follow this process: Manage Collectors so it lists them all.Click on the 1 in the Collector Count column.Check the box to the left of the Collector ID number.Select Acc...
Hi Team, We have planned for a CSPC installation in a VM in our environment, Downloaded the latest version:https://software.cisco.com/download/home/286312935/type/286312958/release/2.8.1.8 However we do not see a OVA/OVF file to proceed with VM.Coul...
I assisted a customer in SNTC registration yesterday morning and it has not gone through yet as he is unable to login to the portal. Can you assist in pushing through?
Can someone please reach out to me to help with a customer SNTC portal access issue. Customer has no current access to their SNTC portal and a user has left and they are looking for confirmation of users setup in portal as well as who has Delegated A...
Resolved! Customer Portal Access
I received an email about 24 hours ago indicating I was approved for access to the LYONDELL CHEMICAL COMPANY SNTC portal. I still do not see LYONDELL on my customer list. Any idea who may be able to help? thanks!
I'm working on a SMARTnet renewal for a customer and noticed that there are devices showing up in the SNTC portal that have active SMARTnet support on them. I will provide screen shots in a private message. Thanks in advance, Doug Hudson
I've been trying to access the Smart Net Total Portal, but only see a blank screen with the title Cisco Services Connection. I've attached a screenshot. Has anyone encountered this before. I sent an email to service_access_Management_support@cisco.co...
Hi Team, Just wondering if there is a new version of the SNTC PID checker. The one at the following link is over 2 years old (https://supportforums.cisco.com/document/12098436/sntc-product-id-checker) Many Thanks Femi
Hi, I am trying to install Collector-2.8.1.4-B-15 on a Cisco UCS C220 server. Unfortunately, I am experiencing issues with it and was wondering if you could assist. I am following this guide https://www.cisco.com/c/dam/en/us/support/docs/cloud-syste...
Resolved! ova file
sorry but i cant find the ova files is there any reason for this? or how do i tell my client to proceed with the installation?
SNMP is enabled and the correct credentials are in the collector. The IP's are coming back as unreachable. What else can we do to troubleshoot?
I registered for SNTC 3 days ago. I received the confirmation email that day with a link to the SNTC portal saying it would be ready in 24 hours. Starting yesterday, clicking on the link takes me to a 404 not found error page. Logging out and back in...
