I am a virtual account administrator for my company. But I cannot find a way to add the virtual account to SNTC. Currently it shows a default account (which I am just Smart Account User). Where do I click in SNTC to add new customer? Regards,Norman
Greetings, I have been seat-of-the-pantsing my Cisco orders and have been learning a lot. One thing I am still confused on as a reselling organization is the proper way to purchase SmartNet and register it to a customer we support. I have be...
Hi, i have never done quotation before like pre-sales (as i am post sales), I have been ask to provide quotation. i have devices that i want to include like ASA/Switch models but I do not know where to start looking for quotation. I am looking for be...
Hi, I need to download all the service contract attached to the profile, can i do that I can see 4xx contract while opening the case but i need to download them into a list which includes devices for inventory purposes. Is there easy way?
Hi everyone !I tried access to Smart Service Connection & SNTC, however I get the messages: "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access" and "Hello Ste...
Hi everybody, When I make workflow, collector doesn't try to export and upload data to cisco. I run workflow yesterday 5/1/2020 at 12:43. I attached job run status. Any thoughts? Thanks. Roman
Hi support team, Many devices that are under Smartnet contract, do not show the Contract Number, Service Level, Service Level description in Custom Inventory report when export. The columns show blank.
Hi Team, We have uploaded the Jobs from CSPC to SNTC portal, We could not see the Data uploaded, The inventory is empty and we do not see any details in the inventory. Could you please look into it and help us with the issue. Thanks, Manoj
Hello everyoneWe have a LATAM SNTC located in Brazil with a collector working correctly and uploading without fail.1 month ago we integrated with Global and CSPC changes, continuing to view or send successfullyHowever at https://services.cisco.com/, ...
Hi Team, When trying to upload the Job from CSPC to SNTC we get error as: RunNowUploadJobGroup Upload failed. A connectivity exception occured while processing the request. The Exception is HTTPs TransportMode has Failed 404 Not Found We also verif...
Have a customer setting up a collector and the DA was attempting to assign roles to some internal users and we found one ID that is apparently still tied to the old company name, so it gave an error. Is this something the user can correct on their e...
Hi,Please your help, I try to configure the access to the SNTC Portal for a customer Always than I try to access it redirects me to the Register Page.The customer say that they try do the register in 3 occasions and always have the same problem.I try...
Hello. My 2.7 version crashed while upgrading and i would like to do a new installation of the 2.8.1.8 version, the most recent version available for download. But this download is not providing me with a OVA file, but a ZIP file. The documentation o...
