03-23-2017 04:01 AM
Hello,
Collector upload failing with no reason. When I upload all results has been successful including upload to Backend. But I am still not able to see the data in Smartnet portal. It usually takes 24-48 hours but it has been at least two week since the last upload. It was working perfectly but suddenly stopped working. Can someone help ?
Many Thanks
03-24-2017 07:39 AM
Hello,
Can you please share the collector ID?
This will help me review a few things on my side.
Regards,
Cesar
03-27-2017 05:16 AM
HI Cesar,
Please find the below
CSP0009024899
Thanks
03-27-2017 06:37 AM
Thank you,
I was able to find some activity from this collector ID. However it appears that the uploads are being rejected due to the server's timestamp not being accurate.
Please review your server's time and ensure it's up to date.
On adminshell, you can include an NTP server, by using the below command:
timesync
Regards,
Cesar
03-28-2017 03:25 AM
Hi Cesar,
It worked now. I can see upload processing.
Thanks for your help.
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