CSAM Issue

[Cisco SmartNet]

Hi there,

My customer is accessing CSAM for the first time, he is trying to "review legal agreement" but in the "read/download the agrrement" page, when he clicks on "Next", he receive the message: "An unexpected error occurred. You may use the browser Back button to re-try this transaction", he cannot access the eletronic signature page.

He already waited a few hours, tryed different browsers but always the same error message. And this way he is not able to give me the CBRAdmin access to his portal.

I need some help, please!

Regards

[Cisco SmartNet]

Hi there,

Any help on this issue?

[Jarrett Pomeroy]

Can you have the user try selecting the “Review Legal Agreement” using this URL exactly as below?

https://cdceb.cloudapps.cisco.com/csam/

I am seeing that variations of the URL like (/csam/login.do?action=home) etc saved in the customers bookmarks or other will cause some of the CSAM URLs to not load properly.

[Cisco SmartNet]

Hi Jarrett,

This is exactly the URL we're using, because in the past (with different customer) I've had the variations that you mentioned, so now I always use that URL with the customers.

And even using this URL, it doesn't work.

[Suchita Shewale · Accepted solution]

This has been addressed offline with Mauricio Ribeiro

The customer account went into inactive status in the dependency system which prevented the DA from accessing CSAM tool and accepting legal terms.

The customer was re-onboarded to a new location, and I see the DA has now accepted legal terms and assigned CBR Roles