when we try to assign users a role in Cisco Services Access Management portal under 'Available Service Roles for Selected Users' sections we see 'No available roles to assign to users'. Can you advise how to solve this issue?
Forum Posts
Resolved! CSPC Password Expiry
Hi folks To reset the admin cli or collector password it seems to be in the range 1 - 90 days.Is it possible to set to infinite? 90 is too short. Thanks
Receiving the Error "A connectivity exception occurred while processing the request. The Exception is :: HTTPs TransportMode has Failed 500:Internal Server Error" Have checked and there are no special characters in the clients name and the Certificat...
Hi there, the Delta inventory report page stopped working a few weeks ago with this error "Error getting snapshot details. Please check back later..." Tested on multiple browsers, CCO logins and end customer accounts. Is there a fix pending soon?
I am trying to register a new install of CSPC and keep getting the error "Entitlement file generation failed. Please try again. If the issue persists, find help in the community." I have tried 3 different browsers ad multiple PCs and get the same er...
Resolved! CSPC - "No working CLI credentials"
HI, I'm new here. I have installed CSPC 2.9 and have discovered lots of devices and successfully done a number of collections which have been uploaded to the SNTC Portal. I now want to get the collector to collect the "show running-configuration" d...
Admin is trying to assign third party and option is not selectable
Hello Team, Recently we found during a registration process, that an account had Two different SNTC Portals for the same company, and then we found also that each one has registered Admins on both. How could Migrate users to stablish just one port...
Good Morning! I have a problem opening the SNTC portal, the contract has already been linked to the account and the user is already DA of the account, however, it does not have an SNTC function. The CSAM portal does not have the SNTC role to assign t...
I've recently changed employers and am at a loss of how to remove access for my Cisco ID to their SmartNet contracts. I have been successful in adding my new employers contracts, but my Cisco Services Connection 2.7 view is completely my old employ...
I succesfully imported a .csv file to https://services.cisco.com/ but wherever I look, the imported devices don't show. This is the upload report:Any idea why the devices don't show? I used the mandatory .csv data formatting in my .csv file (otherwis...
What is the preferred way to discover all the devices on my network. By IP or IP range or protocol. I have tried a combination of all and I am not discovering a lot of know devices. I have an old collector that died a 2.7 and I am working with the 2....
Customer granted me CBR admin access on Friday 11/13 and as of right now I still do not have access to their portal. Please advise ASAP.
good morning, i have a customer who is not able to see their contracts on the sntc portal under ''all conracts'' but can from our site. tech zone did not give any answers thank you
