Smart Net Total Care Portal and Collector Discussions

How do I associate a contract to my Cisco profile?

Our company recently split, and my account is still assigned to SNTC under the old company's account.I want to set up a new SNTC account under our new company name, with me as the DA. I tried registering, and it asked me to confirm I should be the DA...

Hi, can You verify the reason of Consolidated Bug Report failure generation? Requested Mar 19, 2019 11:54 AM CET. Regards! Piotr

Hi Community, Our customer granted CBR Admin access to our Team CCO more than 48h ago, but it is still not showing up in our list of customers in the total care portal.  Please assist. Thanks!

Hi there, My customer gave me CBRAdmin access yesterday, almost 26 hours ago and I still not able to access his portal. Can somebody help me, please? Thank you

Hi there, My customer is accessing CSAM for the first time, he is trying to "review legal agreement" but in the "read/download the agrrement" page, when he clicks on "Next", he receive the message: "An unexpected error occurred. You may use the brows...

Dears,  What's the difference between SmartNet Total Care, and SSSNT? 

I recently had to rebuild my collector due to a software failure. After rebuilding it, creating a new entitlement, and adding it to my new collector. It appears that the Totalcare portal is not populating the collected data for certain product ID's. ...

A customer granted us CBR access on Tuesday morning and we are still not able to see their portal as of this morning, is there a backlog?  

Hi there, I'm facing the same problem with two differents customers, both of them did the registration (self onboarding) last week, they did click on the link received on the email to complete the request but they still not able to access the portal ...