CSAM Issues.

[Smartnet]

Hello,

I have a customer that has issues with assigning access to individuals in CSAM.

The individuals in question are granted access, but they are still being greeted by the 'Sign-up' page for Total Care when they try to sign-in at services.cisco.com.

Please advise on how to proceed. They've already tried different browsers, refreshing the cache, and they've confirmed to accept access to the portal itself as well.

Thank you.

[Supriya Patel · Accepted solution]

Hi,

Could you please share customer user id and customer name via private message? I will look and update you further.

Thanks,

Supriya

[Smartnet]

Thank you Supriya. I sent you a private message concerning the CSAM issues I have with customers.