Customer is not able to complete Self Onboarding registration. I got an warning message that says the contract is not active or not associated to customer´s CISCO account. On CISCO Profile manager we can see the contract was associated. Can you help...
Forum Posts
hello, someone knows why i cant delete a inventory in the web portal? the only error message i get is: "Server Error. Contact your system administrator." please help
Hello, what is the process for helping a customer move Cisco switches/routers from a location in the USA to 2 x locations in Quebec, Canada. Please advise. Thank you. Tanya
Customer attempting to upgrade from 2.7.4 to 2.7.4.4 before proceeding to 2.8.0.1, it was stuck on apply-in-progress for well over an hour, then gave this error: Should he just keep trying?
Hi! I am a student working on a senior project for my Cisco Networking class. Included in our project is varying Smart Net Total Care and Cisco Solutions Support packages. I failed to find something like a list price for the devices that they are att...
I need help for binding contracts in the client's CCO id. Already installed CSPC, I need to create the SNTC portal but I can not associate the contracts.The message appears, the company name does not match a qualifying company in the contract, or the...
Hey there,I possess two cases where customers are trying to assign CBR Access to us; they cannot do so, yet we possess active contracts with the customer at this moment. I possess contract #'s, the CCOIDs associated with the customer and their compan...
Good morning. Have a customer who was just nominated as a second administrator for his company. He was able to get into CSAM and accept agreement and them we attempted to have him add us as CBR admins. Using IE, he was able to find my ID but then ...
Hello,I am trying to patch our CSPC to version 8.1.1.2. It downloaded successfully, but it is still currently stuck in apply-in-progress.Here is the output after running #show apply:admin# show applyVersion Number : sp-30.0.4-0-0-lnx64Status : Appli...
Resolved! Customer Trying to Access SNTC Portal.
Hey, I have a customer trying to assign one of their internal users access to the SNTC Portal. They're running into a snag where they're not able to assign access and there are issues involved with them gaining access through CSAM in general. I would...
Exact details of the Smart Collector issue including URL or screenshot: Currently unable to remove batch nodes through the ‘.txt’ method. Created a local text document file and inputted the IP addresses in the correct format. When selecting the text ...
Hello! We did an upload on 03/29 and we are missing around 400 SN in SNTC Portal. Could you please check why its not been proccessing on the Cisco backend? Should I enable any feature locally on the collector? We did a manually upload (file import) a...
As per this thread: https://community.cisco.com/t5/smart-net-total-care-portal-and/collector-platform-definitions/m-p/3733779 We upgraded to 2.8, but RP is still stuck on 4.2. It is therefore not collecting any newer devices.
Hi i am unable to login to SNTC portal, it always redirects to below portal. I have completed the registration but still cannot login. https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo With regards Kapil Mittal
For about the last week, I've had trouble getting the "schedule reports" function to load properly. It will take 5-10 minutes. Anyone else experiencing this? Works the same in Chrome or IE.
