Smart Net Total Care Portal and Collector Discussions

Resolved! Remove old devices collected previous collectors

Hello Team, I uploaded new collected devices data. However, I can see old devices in the SNTC. It means some hostnames and IPs are duplicated due to device replacement and hostname change. As far as I know, SNTC is supposed to show the latest uploadi...

Resolved! Missing DA for my company

We are configuring the SNCT portal, and when we try to register for the first time, there is a message saying I´m the Delegated Administrator. But when I tried to assign the role in CSAM Access, the role is missing. any idea?Regards

How do I update Java and openssh on the collector?

Our security team scans servers for vulnerabilities and is requiring that we upgrade java to the latest version and upgrade openssh. I have applied the latest patch to our collector - 2.8.1.3, but this has not remediated these 2 issues. How do I go a...

Build new CSCP collector

HI ,I want to decommission existing CSCP collector and build new one Can you please share the details to follow,any standard document /SOP Thank you

Resolved! A Voice Router Showing In Equipment but Not Support Coverage Section?

Hey everyone,I have a curious issue where a devices is showing populated in the All Equipment section of the portal. However, there isn't any information on it within the Covered or Not Covered sections on this particular device. The device is a Cisc...

Guide for Importing SolarWinds data into SNTC portal via NCM

I have a customer that is wanting to import their SolarWinds data into the Total Care portal using NCM. Can you please provide me with the step by step instruction to ensure that this integration is successful.. Thanks in advance for your help! Doug ...

No acceso al colector por CLI

Hola: Tengo un Collector 2.8 con el siguiente problema: Tengo el usuario admin y es password de acceso al collector. Este usuario y password me sirve para accesar el colector por interface GUI pero cuando lo uso por la interface CLI no me permite el...

Resolved! SNTC - "We encountered an error while processing your request. Please refresh this page or try again."

When I tried to register for Smart Net Total Care (i.e. after clicking the "Register" button on the SNTC Portal User Registration page), I received the following message and haven't been able to get past it to register: "We encountered an error while...

Resolved! CSAM Access

Hi there, My customer is not able to access the CSAM tool for the first time to give me the CBRAdmin access. When click on the "Review Legal Agreement" nothing happen, the screen still the same, we already tried three differents browsers and nothing ...

Mensaje: Excluido

Tengo un collector 2.8. Cuando ejecuto Discovery el collector encuentra equipos pero sale el siguiente mensaje : Excluido. no gestionado porque la plataforma no esta disponible en la definición de plataforma incluida En tabla de excepciones no ha...

Resolved! Collect Secondary WLC and Viptela

Hello Team, 1. Secondary WLC As per Cisco document, the new enhancement in the 8.7 release is the Peer Statistics with additional information about Peer Serial Number and Fan Status.https://www.cisco.com/c/en/us/td/docs/wireless/controller/technotes/...

SNTC Portal showing old collector after entitlement deleted

I was on a call with a customer that was no longer wanting an old CSPC collector showing up in their portal. Initially we deleted the old inventory - this was successful and those changes were immediately reflected. We deleted the old collector from ...

Enabling Tacacs over CSPC

Hi, I've successfully enabled Tacacs over CSCP currently installed on my firm. Now, we have an internal policy to not permit users to login as local admin (admin account) if Tacacs is currently working on that tool/application. I've tried to find whe...

Resolved! Assigning External CBR Access Issues.

Hello everyone,I have a customer that cannot assign CBR Access Issues to us as an external user. We have tried different browsers and other various standard troubleshooting methods, but we have not resolved nor reached a conclusion to the issue. I ha...

Invalid SNMP credentials

I have a customer receiving this error on a few devices. I had him do an SNMPwalk and is seeing a (genError) A general failure occurred. I can share a screen shot in a PM

Smart Net Total Care Portal and Collector Discussions

Forum Posts

Resolved! Remove old devices collected previous collectors

Resolved! Missing DA for my company

How do I update Java and openssh on the collector?

Build new CSCP collector

Resolved! A Voice Router Showing In Equipment but Not Support Coverage Section?

Guide for Importing SolarWinds data into SNTC portal via NCM

No acceso al colector por CLI

Resolved! SNTC - "We encountered an error while processing your request. Please refresh this page or try again."

Resolved! CSAM Access

Mensaje: Excluido

Resolved! Collect Secondary WLC and Viptela

SNTC Portal showing old collector after entitlement deleted

Enabling Tacacs over CSPC

Resolved! Assigning External CBR Access Issues.

Invalid SNMP credentials

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Not able to give access to LOA to partner

CSPC - CVE

How to enable EOX-API for my account

SNTC Portal Login Loop.

Unable to issue new registration certificate for CSPC 2.11 appliance

Cannot import CSV File in SNTC portal

SNTC is constantly redirecting me to a registration page

Issues with entering CCO details in CSPC 2.11

Unable to access Smart Net Total Care after access is provided

How to get Smartnet coverage information via the Cisco API