CSAM - Problem when trying to associate another partner

[gabrielcastano]

Hello, we have a Collector working, we are trying to grant access to the account

When we go to the CSAM -- User Role Assigments -- Assign Role to user outside my company -- Submit -- Available Service Roles for Selected Users we can not select any option.

At the bottom it says "if the checkbox for the role is not selectable, it is because the user is not associated with an external company, or the user is not a reseller of any of your company's Smart Net Total Care contracts and cannot be registered for portal access"

What do we have to do?

Regards

[adias]

 Thank You for editing the data.

[gabrielcastano]

Hello Adias, thanks for your reply, I removed the personal information

[adias]

What are the roles the DA is trying to assign ?

[gabrielcastano]

We are trying to assign Customer Administrator and API developer

Regards

[adias]

Those roles are not available for partners : 

These are the available roles : --> 

CBR User
CBR Admin
CBR API Developer

[gabrielcastano]

My bad, we want the CBR Admin and CBR API Developer.

[adias]

There is a bug/problem at the moment with the CSAM tool . The API that does the proper verification of user and its relationship with the Partner from its cco ID. That API is broken at the moment and the CSAM tool team must fix that manually on database . Please request the DA to do the following :

Need to open an instance with the CSAM tool for manually add the roles :

CSAM tool which is part of www.cisco.com and escalations needs to be requested within that application team support.

https://www.cisco.com/c/en/us/services/service-access-management-tool-samt.html

There will have a link to an alias for the DA to open an instance : please ask the DA to provide the exact details needs :  as below

COMPANY NAME :

DA CCO USER:

DA email :

PARTNER COMPANY NAME :

Partner CCO :

Partner email:

roles to be assigned : CBR Admin and CBR API Developer

[gabrielcastano]

Hello Adias, I don't understand where we have to create the support case, when I click "launch SAMT" and then click on "Support" I end up on this link https://www.cisco.com/c/en/us/support/index.html that has a lot of options. Can you help me with that?

Regards.

[adias]

NO need to launch SAMT. when you click on that link you should be able to see the following session on that page :

[gabrielcastano]

Thanks Adias, I'll let you know when the problem is solved.

Regards.

[gabrielcastano]

Hello Adias, they are taking me to the SNTC TAC Support, the problem is for that I need a Smart Assist Contract, which I don't have. (Service levels: AMSS, AMST, SPADV, CSAS or PNSA)

What can I do? Is there an estimated time for this Cisco API to be repaired?

Regards.

[adias]

were you assigned a TAC case number and it was sent to entitlement ? you have a case number , if so please send the case on private message

[gabrielcastano]

No, I can't open the case because I don't have a PSS Contract Number with Smart Assist.

Regards.

[gabrielcastano]

Hello Adias, how can I proceed? Is there an estimated time for this problem to be solved?