CSAM || Problems with CBRAdmin association

[lucasaraujo]

Hello team,

Recently we are having some problems with several customers regarding the association of the CBR Admin role in CSAM, I have already validated all the points necessary for association, which are:

1. Confirmation of the need for a valid Smart Law contract between the Partner Company and the Client Company.
2. Guarantee that the Partner user has been integrated into a Partner Company on CSAM.
3. Verified the alignment of the company hierarchy between the Partner and Client Companies and their respective contracts.
4. Identify that the account has the associated contract.

And yet we continue to have problems, in a recent treatment a backend problem was reported and a request for manual registration of CBR Admin was opened, could you check on this CSAM problem?

[jelopezm]

Hi @lucasaraujo,

Thank you for contacting Cisco Smart Services and the Global CX Smart Services Support Community.

Based on the issue description, it seems that you are having inconveniences while trying to assign a CBR role in CSAM.

Please provide the following information in a private message so I can check further:

Partner Name:
End Customer Name:
End Customer CR Party ID:
Contract:
CCOID affected:

Once the above information is provided, please allow me some time to internally validate. However, based on the screenshot, it appears that this issue could be related to a service that has not been enabled yet. I will update you with my findings.

Kind regards,
Jesus

[lucasaraujo]

I have just provided the information in a private message.

Best regards.

[jelopezm]

Hi @lucasaraujo,

Thank you for the provided information.
Allow us some time to validate internally and I will get back to you with new information.

Best regards,
Jesus

[lucasaraujo]

Hello @jelopezm 

I would like to know if it's possible to check the CBR admin process for these customers.

Thank you in advance.

Best regards,

[jelopezm]

Hi @lucasaraujo,

We apologize for the delays and inconveniences this may have caused.

We are still working on your request. New information will be posted as soon as it becomes available.

Respectfully,
Jesus

[lucasaraujo]

Hello @jelopezm 

I would like to know if it's possible to check the CBR admin process for these customers.

Thank you in advance.

Best regards,

[lucasaraujo]

Hello @jelopezm 

I would like to know if it's possible to check the CBR admin process for these customers.

Thank you in advance.

Best regards,

[adias]

Hello Lucas the previous engineers that were helping you unfortunately is no longer available on his previous role.  have you provided him with a private message for the below? in  either case please send me a private message for me to review it :

Partner Name CCO ID to be added as a CBR role
End Customer CR Party ID or DA cco ID/email:
Contract: