CSP-C 'Internal server error'

[STL17]

Hi All

I have a customer who keeps receiving an 'internal server error' when trying to upload to the portal. The CSP-C is running 2.8.1.6.

I have tried several suggestions from the community with no success including generating new license etc

Is there any method to upload the license manually?

Any help would be appreciated 

[adias]

In deploying the  image  you would have created the cli admin password?  (java based shell)

If so have you should also have created/activated  the users collectorlogin and root ? (real linux shell)

If you have not do the following for the cli admin  shell

admin# pwdreset root 90

And

admin# pwdreset collectorlogin 90

it will activate those accounts and generate their passwords  ( keep them where you can refer to them in the future)

after that

Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect to root directly)

# su root

then issue the commands below and send me in private message

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

[adias]

Were you able to gather the information mentioned

[babiojd01]

Same issue here

when i run wget command i get

 wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate
--2019-12-09 10:32:40-- https://72.163.7.113/HeadEndWebAppServlet/
Connecting to 72.163.7.113:443... connected.
WARNING: certificate common name âconcsoweb-prd.cisco.comâ72.163.7.113â
HTTP request sent, awaiting response... 404 Not Found
2019-12-09 10:32:41 ERROR 404: Not Found.

[jofrumki]

Can you run this instead and update the rest of the information;

 wget https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ --no-check-certificate

Thank you

[babiojd01]

wget https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ --no-check-certificate
--2019-12-09 11:20:19-- https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/
Resolving concsoweb-prd.cisco.com... 72.163.7.113
Connecting to concsoweb-prd.cisco.com|72.163.7.113|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location: https://cloudsso.cisco.com:443/as/authorization.oauth2?response_type=code&client_id=wam_prod_ac&redirect_uri=https%3A%2F%2Fconcsoweb-prd.cisco.com%2Fpa%2Foidc%2Fcb&state=eyJ6aXAiOiJERUYiLCJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2Iiwia2lkIjoia3MiLCJz... [following]
--2019-12-09 11:20:19-- https://cloudsso.cisco.com/as/authorization.oauth2?response_type=code&client_id=wam_prod_ac&redirect_uri=https%3A%2F%2Fconcsoweb-prd.cisco.com%2Fpa%2Foidc%2Fcb&state=eyJ6aXAiOiJERUYiLCJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2Iiwia2lkIjoia3MiLCJzdWZm...
Resolving cloudsso.cisco.com... 72.163.4.74, 2001:420:1101:4::b
Connecting to cloudsso.cisco.com|72.163.4.74|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10641 (10K) [text/html]
Saving to: âindex.htmlâ