My customer and I both got the following email at 5am Eastern.Paul Campbell's access has been removed from Cisco resources as CBR Admin for SNTC at <removed>. Uhm, what? The customer asked me if my company is black listed and it created an awkward s...
Forum Posts
Resolved! Unable to Grant CBR Access to User.
Hello, I have an individual who would like CBR Access with a customer they are working with.They are associated to our company, and we are currently the partner on record. Would there be a reason why the Portal refuses to add this person? The custome...
When visiting https://services.cisco.com/ Smart Net Total Care 3x portal is currently unavailable. We are actively working to resolve the issue. We should be back online shortly. Meanwhile, please refer to the community for questions and updates. Is ...
Hi - I was recently tasked with upgrading the CSPC server from 2.8.1.4 to 2.8.1.7. I believe I clicked the right buttons in the CSPC GUI to kickoff the installation. However, it has been hung at 'apply-in-progress' for days now. I can't get a TAC ...
Hello,We accessed the CSAM and already nominate the client as the Company Administrator. After when we start to register his CCOID as User Role(CBR Admin), we are having an error on the portal which is not allowing us to select the option of beng a C...
I am considering buying a couple of used ASA5545-X. How would I go about getting support for these devices?Are there any issues in regards to getting support for previously owned equipment? I'm mainly concerned with:1. Software upgrades2. Technical s...
Hi, I did an upload of data from Solarwinds and although Solarwinds has all correct hostnames, many of the hostnames in the portal are showing as something not recognisable like 198:SW167727
I have, in the past, successfully imported devices into Smart Net. As of Friday none of my imports are working.After I successfully submit an import job, the "Upload Processing" page never creates an entry for the new import.
I know that the custom inventory report shows me the current IOS version of a device and that PSIRT alerts will give me a link to affected devices that may be fixed by a patch, but I cannot find a simple report that will show devices > current versio...
I have a customer that the SNTC portal is showing a Catalyst 9300 switch as uncovered. I've confirmed in CCW-R that this device is covered with SNT service level with an end date of 9/30/2022. I will respond in a private message with customer name, p...
Hi, I have a customer that wants to sing a confidentiality agreement prior to access the portal. collector
Hi TeamThe customer ran .ISO in Hyper-V environment and configured IP address and admin passwordWe can access the web interface whitout problem but the same is not possible in ssh or local console. What can we do to login?
Hello team,We just activated the SNTC portal but when i log in the SNTC portal, we are having an error message and not able to generate the certificate? Could you please confirm?
Have a customer having trouble getting their UCS servers into the collector. We successfully discovered the Fabric Interconnects, but the collector doesn't show that it picked up any of the servers connected to them. Would they not be discovered un...
In helping with renewals, we keep running into issues where a customer doesn't renew something for one reason or another and we wondered if there was any notes field we could utilize in the portal if only for our own usage. Basically so we don't hav...
