Smart Net Total Care Portal and Collector Discussions

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Resolved! Customer Stuck In legal Agreement CSAM & Former DA Still DA.

Hey everyone,I have a customer that is currently stuck in a loop through getting CSAM Access. He reviews the pending legal agreement, but it loops back to the beginning after signing it etc. Furthermore, the former DA is still recognized as the DA wh...

Smartnet by Beginner
  • 1 replies
  • 0 Helpful votes

Cannot Accept Access Management, will not go past Review Legal Agreement

I am the DA for my company and recently when I attempt to log into CSAM It is asking me to review the legal agreement.  When clicking on the link it brings me back to the same page.  IF I get the legal agreement to appear I am unable to accept.  I ha...

RayClark by Beginner
  • 7 replies
  • 0 Helpful votes

Resolved! Unable to Grant Access to Internal user on CSAM.

Hello everyone,I have a customer that is having issues granting internal access to a user within their own company. The DA is attempting to grant their user internal access to the SNTC Portal, but cannot do so despite the user being associated in all...

Lmarquez by Beginner
  • 1 replies
  • 0 Helpful votes