Hello everyone,I have a strange issue where two devices that are pulling into the portal should be showing in the Covered section. They appear on CCW-R as covered devices. They are active contracts, etc. The issue that lies in this is that the device...
Forum Posts
Have a customer whose DA has left, we need one of their Customer Admins nominated as the DA.
Resolved! Unable to access Portal Reports
I went to access the SNTC Portal this morning and it does not have any of the reports available. I got a message that I did not have permission. It worked find last week. Is there something going on with access?
Hello community,after importing csv file with success, nothing happen on the SNTC portal.Please see the screenshot below: I do not see options available on the left menu, only getstarted and collectors tab.Click on collector no data are displayed.Any...
Resolved! SNTC Upload Failure
initial problem was CSPC not uploading due to the "Connectivity error"of which a bug which the upgrade would have solved.Successfully upgraded CSPC collector patch to 2.8.1.6 via CLI, (GUI failed completely) ,the problem still persists.Tried Download...
Resolved! CBRAdmin
Hi there, My customer gave me CBRAdmin access two days ago and I'm not able to access his portal yet. Can somebody help me? Regards
Resolved! Sign-Up Issues For SNTC.
Hey everyone,Unsure of the issue here, but maybe someone can better enlighten me. I have a customer who keeps getting the following error: This contract is not active and not associated with your Cisco account profile. Please identify a valid contrac...
I can access via CLI but trying to log into the GUI i keep getting Invalid credentials. Tried using the forgot password to unlock with no luck. Is there anything I can do via CLI to fix this issue? Currently using ver 2.7 Thanks
Hello, We are implementing Cisco Collector in our framework to collect equipment information, we have already implemented it in some customers and now we need to know if it will show warranty information, something like smartnet. Or it should integra...
Hello, i already have access in CSAM Portal but i am not able to see my client in the SNTC Portal. Could you please provide support?
Our network devices are not getting discovered by the scheduled discovery job. We are unable to discover the devices, using cdp, routing table and bgp even though the devices are in the routing table of a seed device (ip).Discovering network devices,...
Hello, about using Dynamic Groups (Settings -> Device Groups...) I tried to create a rule about “Rule Match Type” using "attribute" that are contained in the configuration of the Device that are collected during the discovery process.The list of attr...
Hey everyone, I have a customer that has had their DA leave and no longer has access to the SNTC Portal as a result. Any assistance would be appreciated - thank you!
Hello,I have a separate case and incident where another customer has their DA no longer present in the company. They need access to the SNTC Portal as a DA - please provide assistance on this matter, thank you!
Good day Please can you help me how can I enable Cisco 3850 smartnet that is experiencing operational difficulties? Best Regards
