Hello, We are running CSPC version 2.8.1.4 and are currently having an issue where it is failing to upload the device inventory to the SNTC portal.The error message reads: "A connectivity exception occurred while processing the request. The Exception...
Hi everybody: I need help, I upload the inventory from my CSPC correctly. The information in the inventory reflects 1307 equipments, but the support coverage dashboard only show me 67 equipments. I reviewed tthe inventory and it´s Ok, there are over ...
It's been 72 hours since I received this message and I still don't have access to my customer's SNTC. Dear Sean Miller: Your request for Role Assignment for access to customer information has been processed as of 07 Dec 2019 00:36:46 GMT. Party N...
HelloI am experiencing the same internal error issue on the server.This started after the upgrade from version 2.8.1.4 to version 2.8.1.6.Would you help me?Thanks
Hello I need help with a problem. My client have a problem with the process of export.When trying make the upload, we have the error 404."the exception is https transportmode has failed 404 not found". The FW has been checked. OK Thanks!
Have a customer that was supposed to have a collection/upload on Sunday night and it's still not showing in Upload Processing in portal. Can Cisco check on your end? Will share collector ID in PM
I have a customer who logged into SNTC portal for first time today and there was no inventory showing. I saw that the customer name was their inter*** and not the co*** that the collector is set up under. Is this something that can be fixed on Cis...
Hello,We just did a successfull upload and not all contracts are appearing on the SNTC portal. Could you please validate?Regards,
Good morning, I have a customer that has a SNTC portal and the DA is no longer with the company. I need his access removed and a new DA nominated. Thanks in advance, Doug Hudson
Hi All I have a customer who keeps receiving an 'internal server error' when trying to upload to the portal. The CSP-C is running 2.8.1.6.I have tried several suggestions from the community with no success including generating new license etcIs there...
Greetings community,I have completed the entire registration process to enable the SNTC portal, reaching the last step, which indicates that "A Cisco agent will be reviewing your request".It's been 2 days and I still don't have access to the portal. ...
Hello,we just installed a new SmartCollector at the customer side. Snmpv2 scans are running but snmpv3 not. We disabled snmp-server commands on the switch (C3850) enabeld an configured it again. but it want work.So we used a snmpwalk from Collector-C...
Hi, I want to buy Cisco switch from China with clean serial numbers, then buy SmartNet service for this switch local in Kazakhstan. Is it possible to buy local SmartNet for switch with clean serial numbers bought from China? Thanks!
I have requested access to API Developoer in SNTC Smart Services. My Company Administrator cannot approve my request.I saw there is a CSAM CBR Roll Issue; will that issue stop my access from being approved? Is there a workaround? Thanks! Jake
I just recently was setup with access to the Smart Net Total Care portal at https://tools.cisco.com/smartservices. on 11/12/19. Anytime I try to access the site I recieve the following error after signing in:Not Found404Error: Not Found at /opt/a...
