CSP-C Traffic NOT TRAVERSING ASA Firewall

[john_stewart1]

Hello All, 

Trust this finds you well. 

Re: Subject,

Need the IP address / URL / Ports

required for communication with the Smart Services Portal.

Packet captures indicate SNTC traffic is not traversing our firewall. Per [ANN Inc.] management, absolutely nothing has changed on corporate end since last successful communication segments.

Deliverables:

1. Find out what TCP/IP port(s) are required for the Smart Services Portal
2. Find out from Cisco what may have changed in communication requirements, and why.
3. Find out the URL for Smart Services Portal 

The capture returned two (2) IPs from Cisco

{nslookup}

Name:    cacsostun-prd.cisco.com

Address:  72.163.7.88 

Name:    cacsoxcpcm-prd.cisco.com

Address:  72.163.7.138 

Need  IPs / Ports / URLs required for communication (capture available if required).

Thank you in advance your consideration.

Regards,

John

[Jarrett Pomeroy]

Hello John,

The host-names/IP addresses you listed is part of an older style of uploading called XMPP/IPSEC.  We no longer use these IP addresses for the SNTC Portal.

Below is a list of the current required hostnames/IP/Ports for uploading from your CSPC and downloading updates/patches for your CSPC.

72.163.7.113 concsoweb-prd.cisco.com port 443

72.163.4.161 www.cisco.com port 443

72.163.7.60 dl.cisco.com port 80

173.37.146.12 dl2.cisco.com port 80

173.37.144.208 sso.cisco.com port 443

Thank you,

Jarrett

[john_stewart1]

Thanks much, Jarrett

Where does this information reside in the Cisco database ?

Please advise .

John