Smart Net Total Care Portal and Collector Discussions

Downloaded upgrade to my desktop. Do I now use "Manage Patch Files" in the CSP-C to transfer file from my [download folder] to the Collector? Should I be concerned about the CSP-C current patch {2.4.5.1} --- or do I proceed with the installation of {...

Want to perform a (patch) upgrade to our SNTC Collector. May I access the console remotely (i.e., RDP) or must I be onsite ?

Hello, How Smartnet  for "Cisco Unified Communications Manager" looks like? Is that per license subscription or some kind of service contract? I am going to buy it, but would like to find out first what I need and what I don't need. Thank you

Hi, I'm trying to help a client become a delegated admin for his company. He's using his personal Cisco ID, which has been linked to his company with a valid contract and serial number. When he tries to register at https://www.cisco.com/web/smartserv...

Dear community. I tried to configure connection from my collector to our LDAP server at Manage Remote Authentication Servers. But s I tried to test the connection. I got an "Authentication Failed". Is there an example how an LDAP configuration could ...

Hello Community ! I was starting to install Cisco Collector for Smart Net Total Care last week. The collector is up and running and with nice videos it was easy to already discover some access switches in my network. I also could discover WLAN contro...

I'm currently attempting to get added to my customer's Smart Services Portal.   My CCO ID is already associated to my company for the purpose of my own management (I'm a DA for my corporation).  However, I'm trying to get added as a user via the appr...

Hello, Can anyone provide me with insight as to how SNTC is purchased by our customers?  I have a customer interested in purchasing Meraki HW and they want to know if they have to pay annually or if the SNTC covers the life of the HW until it is rep...

Hi, i have register as DA for SNTC on last Friday. Today, there is still no possibility to login to the Smart Net Total Care portal. Everytime i will redirected to https://www.cisco.com/web/fw/tools/ssue/ui/ssueap2.0/dist/#/promo Can somebody help ...