CSPC 2.11 first login issue

[PhongNguyen39982]

Hi,

We're deploying new CSPC 2.11 to replace the current older version.  After assigning IPv4, when browse to the collector via HTTPS for the first time, it does not prompt to create a fresh admin's password.  Instead, we got the login screen and can't reset the password.

Is there a way we can reset the Web UI admin password from CLI?

Thanks!

[lolivera]

Hello!

I am taking ownership of this post, i am trying to contact you on a direct message

[lolivera]

Resolved. Explained the customer we can change the CLI passwords from root using the commands passwd root and passwd admin, or from admin pwdreset collectorlogin 90, pwdreset root 90. Closing post. 

[Andrew Gray]

I have tried all the process that you have listed below and still can’t access the GUI interface. I can get access to root and admin after resetting the password for both. I can login to the CLI as root and admin. I have reset consolelogin and still no success. Any other ideas?