CSPC 2.6 - Server is down error when trying to update

[EMSecu1]

I've tried to update via WebUI and CLI it's saying 'Server is down. Please try again later.'

With the CLI method I've tried enabling via 'conf serv enable' and get the same error. And also with 'conf serv disable' to reenter the CCO ID and get the same error as well. Screenshots of errors attached.

The version I'm currently running is:

admin# sh ver -d
 Build-name   : SNTC CSPC 2.6.4

 Package-type : ServicePack
 Version      : sp-2.0.8-0-0-lnx64
             Component : CSPC Base
             Version   : 2.6.4
             Component : Rules Pack
             Version   : 3.24
 Package-type : JeOS
 Version      : jeos-20.1.3-0-lnx64
             Component : ConcsoTgw
             Version   : 1.6.4
             Component : AdminShell
             Version   : 1.3
             Component : Hardened CentOS
             Version   : 6.8 patch#0
             Component : LCM
             Version   : 1.3
             Component : CASP
             Version   : 1.10

[Supriya Patel]

Hi user,

we have seen this error when ports (80/443) are not open.

Please verify that you have the proper access to the Cisco servers.

Please allow below IP addresses, host names, and ports so that the upload/upgrade processes successfully:

• 72.163.7.113 (TCP 443) concsoweb-prd.cisco.com 
• 72.163.4.161 (TCP 443/80) www.cisco.com
• 72.163.7.60 (TCP 443/80) dl.cisco.com
• 72.163.7.60 (TCP 443/80) dl1.cisco.com
• 173.37.146.12 (TCP 443/80) dl2.cisco.com
• 173.37.144.208 (TCP 443/80) sso.cisco.com

Please update me if there is any further concern.

Thanks,

Supriya

[EMSecu1]

We checked all the ports and they are open, we're still getting Server is down errors?

[Supriya Patel]

Hi user,

Please get below log via root login.

wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

Thanks,
Supriya

[Supriya Patel]

Hi User,

I have further update on this. It seems issue related to bug CSCvd16364. As workaround mentioned in this bug, allow ICMP on firewall for server reachability.

Thanks,

Supriya

[anlopez · Accepted solution]

Hi,

I had the same problem (Server is down error when trying to update) to update 2.7 to 2.7.4.1

I did the manual installation Page 3-2:

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf

Copy the downloaded collector_2.7.4_Build-103.zip file to the CSPC in the directory /opt

Run cd /opt command as root

Unzip the downloaded file

Apply JeOS using the below command: 

/opt/LCM/bin/lcmagent-apply.tcl JeOS jeos-30.0.0-0-lnx64.zip &

When the Collector reload I was able to update by GUI to 2.7.4.1

Regards

Alwinson Lopez