02-16-2018 05:59 AM - edited 03-12-2019 07:40 AM
Hello,
I'm creating a new upload profile on collector in "Settings> Manage Upload Profiles and create a new upload profile. Select "smartnet_total_care", but the "smartnet_total_care" option is not displayed, in fact check box is blank.
The collector is registered correctly, follow in image 1.image 1 - server properties
I downloaded the certificate again and tried to load server properties for register, but displayed message "unable to read the contents of the registration certificate file".
image 2 - upload certificate
Could help me, please.
02-16-2018 01:14 PM
Hi Joao Paulo,
An expert will reply shortly.
Cheers,
Cheri
02-19-2018 10:51 AM
Hello Joao,
Would you be able to take a screenshot of the current Collection Profiles you currently have setup? We can check those settings to make sure a service name of "smartnet_total_care" is setup.
Would you be able to also provide details on what version of IE you performed the Certificate import with?
Thank you,
Jarrett
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