CSPC collector upload fail - Internal Server Error V2.10

[Tareq Ali]

Hi All,

We are getting an upload error on our CSPC, we have tried restarting, We have tried adjusting the "Collection Profile Export Boundary" to 1000 and then Replacing the Cert, and then rebooting the collector. 

We have checked the firewall rules and can see communication taking place , also we are using the same IP as our
old previous CSPC v2.8 which worked fine so we are confident it's not a firewall issue. 

Gets as far as this then fails. 

Any suggestions would be welcome many thanks

[azhakhan]

Hi,
I acknowledged your post. We will surely assist you, please share the following details over the private message(PM).

- Company Name
- Contract ID
- CCOID
-CSPC ID

Thanks and Regards,

Azhan Shakil Khan

[Tareq Ali]

Ok, Thanks information requested was sent to you.

[azhakhan]

Hi,

Thank you for the details.

[LeeArmitage]

very similar issue here, except i get a 500

error returned in the UI:

RunNowUploadJobGroup Upload failed. A connectivity exception occured while processing the request. The Exception is HTTPs TransportMode has Failed 500 500

tail-end-gateway.log:

GatewayCommandInvoker commandObjectcom.cisco.ca.csp.conn.gateway.core.CommandObject@5efe4a23
2023-09-26 14:57:21,983 ==== thread: outbound_queue_listener_container-1 ==== INFO >
connectivityteg.execute() => (line: 63)
message: Start Processing PUBLISH_MESSAGE :Message Id:10069400258202: Start TimeStamp:1695740241982
2023-09-26 14:57:21,986 ==== thread: outbound_queue_listener_container-1 ==== INFO >
connectivityteg.execute() => (line: 122)
message: Response sent...
2023-09-26 14:57:21,987 ==== thread: outbound_queue_listener_container-1 ==== INFO >
connectivityteg.execute() => (line: 132)
message: End Processing PUBLISH_MESSAGE :Message Id:10069400258202 End Time:1695740241986 Time Taken:0 sec.
2023-09-26 14:57:21,987 ==== thread: outbound_queue_listener_container-1 ==== INFO >
connectivityteg.execute() => (line: 132)
message: End Processing SEND_FILE_MESSAGE_HTTPS :Message Id:10069400258202 End Time:1695740241987 Time Taken:916 sec.
2023-09-26 14:57:21,987 ==== thread: outbound_queue_listener_container-1 ==== INFO >
connectivityteg.execute() => (line: 132)
message: End Processing SEND_FILE_MESSAGE :Message Id:10069400258202 End Time:1695740241987 Time Taken:916 sec.

tail-end-gateway-decoupled/bin/nohup.out:

229: 0.0.0.0: Sep 26 2023 14:57:21.982 +0000: %CONN_TEG-6-CONN_STR_INFO: %[ch=connectivityteg][mid=10003][requestTranId=99999999][applianceId=CSP0009049792][customerId=0][source=Connectivity][component=CONN_TEG][threadName=outbound_queue_listener_container-1][className=com.cisco.ca.csp.conn.gateway.tailend.core.command.SendFileCommandHTTPS][methodName=execute][lineNumber=116][isRemote=false]: message: Retry no.: 3 status: FAILURE
230: 0.0.0.0: Sep 26 2023 14:57:21.983 +0000: %CONN_TEG-6-CONN_STR_INFO: %[ch=connectivityteg][mid=10003][requestTranId=99999999][applianceId=CSP0009049792][customerId=0][source=Connectivity][component=CONN_TEG][threadName=outbound_queue_listener_container-1][className=com.cisco.ca.csp.conn.gateway.core.GatewayCommandExecutor][methodName=execute][lineNumber=63][isRemote=false]: message: Start Processing PUBLISH_MESSAGE :Message Id:10069400258202: Start TimeStamp:1695740241982
231: 0.0.0.0: Sep 26 2023 14:57:21.986 +0000: %CONN_TEG-6-CONN_STR_INFO: %[ch=connectivityteg][mid=10003][requestTranId=99999999][applianceId=CSP0009049792][customerId=0][source=Connectivity][component=CONN_TEG][threadName=outbound_queue_listener_container-1][className=com.cisco.ca.csp.conn.gateway.tailend.core.command.jms.PublishJMSMessageCommand][methodName=execute][lineNumber=122][isRemote=false]: message: Response sent...
232: 0.0.0.0: Sep 26 2023 14:57:21.987 +0000: %CONN_TEG-6-CONN_STR_INFO: %[ch=connectivityteg][mid=10003][requestTranId=99999999][applianceId=CSP0009049792][customerId=0][source=Connectivity][component=CONN_TEG][threadName=outbound_queue_listener_container-1][className=com.cisco.ca.csp.conn.gateway.core.GatewayCommandExecutor][methodName=execute][lineNumber=132][isRemote=false]: message: End Processing PUBLISH_MESSAGE :Message Id:10069400258202 End Time:1695740241986 Time Taken:0 sec.
233: 0.0.0.0: Sep 26 2023 14:57:21.987 +0000: %CONN_TEG-6-CONN_STR_INFO: %[ch=connectivityteg][mid=10003][requestTranId=99999999][applianceId=CSP0009049792][customerId=0][source=Connectivity][component=CONN_TEG][threadName=outbound_queue_listener_container-1][className=com.cisco.ca.csp.conn.gateway.core.GatewayCommandExecutor][methodName=execute][lineNumber=132][isRemote=false]: message: End Processing SEND_FILE_MESSAGE_HTTPS :Message Id:10069400258202 End Time:1695740241987 Time Taken:916 sec.
234: 0.0.0.0: Sep 26 2023 14:57:21.987 +0000: %CONN_TEG-6-CONN_STR_INFO: %[ch=connectivityteg][mid=10003][requestTranId=99999999][applianceId=CSP0009049792][customerId=0][source=Connectivity][component=CONN_TEG][threadName=outbound_queue_listener_container-1][className=com.cisco.ca.csp.conn.gateway.core.GatewayCommandExecutor][methodName=execute][lineNumber=132][isRemote=false]: message: End Processing SEND_FILE_MESSAGE :Message Id:10069400258202 End Time:1695740241987 Time Taken:916 sec.

testing with openssl to concsoweb-prd.cisco.com advises of a self signed certificate in the chain:

    Verify return code: 19 (self signed certificate in certificate chain)

 using wget 72.163.7.113/HeadEndWebAppServlet/ yeilds a 400 invalid redirect after the initial 302:

72.163.7.113%2FHeadEndWebAppServlet%2F&vnd_pi_application_name=CONCSOprod-concsoweb-prd
Resolving cloudsso.cisco.com (cloudsso.cisco.com)... 72.163.4.74, 2001:420:1101:4::b
Connecting to cloudsso.cisco.com (cloudsso.cisco.com)|72.163.4.74|:443... connected.
HTTP request sent, awaiting response... 400 Invalid redirect_uri
2023-09-26 15:16:34 ERROR 400: Invalid redirect_uri.

[Tareq Ali]

Unfortunately, our issue has not been resolved, we are trying the latest version  V2.10.07 to see if it makes any difference. 

[LeeArmitage]

that's what i'm running Tareq.

[azhakhan]

Hi Tareq,

Please let us know if the issue still persists after the upgrade.

[LeeArmitage]

any chance you can look into the issue i posted please?

[kaptanej]

Hi Lee, 

I am the in-charge of this post and I will be assisting you on this issue .
Could you please provide the following details in PM (private message) so that we can proceed further on the issue :

• Company Name 
• Customer Name 
• Customer Email Address
• Customer CCO ID 
• Contract Number 

Thanks & Regards,
Kapil Taneja

[LeeArmitage]

Hello,

I provided this via PM last week.

[Tareq Ali]

Managed to get it working, created a new registration, and redone the cert.  

[LeeArmitage]

Nice! I'll give it a go.
Typically the portal is having a 'temporary issue' right now

[LeeArmitage]

yeah that seems to have worked, something must have changed with this particular customer as i couldn't select an existing inventory so had to create a new one, but it does from the CSPC perspective say that the upload completed.