CSPC Connectivity service is not running

[johnywalker]

I am getting below error message when adding the inventory to SNTC using CSPC.

Medium Event Upload failed at **** with the response Connectivity service is not running

Are you using CSPC Collector? Yes
What is the version of the CSPC? 2.10
Is CSPC registration completed? Yes
SNMP string and Credentials are configured in CSPC and the network devices that want to be added to the SNTC? SNMP/SSH/CDP Discovery Completed
So far, any devices inventory is uploaded to the SNTC successfully or none? None upload failed.

[wsmithtu]

Hello Sir,
Thank you for contacting Cisco and Global CX - Smart Services Support Team.
We are investigating your request, I'll be with you in a moment

Kindly regards,

[johnywalker]

Do you have any update on this?

[wsmithtu]

Hello Sir.

I hope you are having a great day.

Could you please provide the next details by internal message:

- CCOID:

- SNTC Portal Name:

- Inventory:

- Browser used:

- CSPC Version:

- CSPC ID:

I will wait for the details, so we can proceed with further actions.

Kindest regards,

[johnywalker]

Thanks for your reply.

Find the response below.

- CCOID: djohns@winterthur.org

- SNTC Portal Name: https://services.cisco.com/

- Inventory: Winterthur

- Browser used: Firefox

- CSPC Version: 2.10

- CSPC ID: SS is attached.

[johnywalker]

Hi Team,

Could you please check this and give a solution faster?

Is there any way to involve TAC team to resolve this issue sooner? Or buying additional service contracts like Smart Assist?

Thanks for your understanding.

[wsmithtu]

Hello Johny.

I verified some information about the certificate and looks fine, however I need more details.

Can you please Share your availability to schedule a Webex meeting to gather information from your collector?

I will share the Webex meeting link in Private message.

[johnywalker]

Could you please schedule a meeting for 11am EST tomorrow. and Send invite to me?

[wsmithtu]

Hello Johny.

I could schedule the meeting after 1 PM EST, that is when my shift start.

kind regards.

[johnywalker]

Hi,

That is fine. Please send me the meeting invite.

Regards,

[johnywalker]

Hello Wilmet,

Thanks for your time during the webex meeting. Could you please share me the link to see the recording of todays meeting.

Regrads,

[wsmithtu]

Hello Johny.

We joined in a webex meeting and made some troubleshooting in the CSPC Deleting non characters from /etc/profile and adding mising lines also to the same etc/profile, It is currently doing a test upload With a cloned Collection profile with only one device.

I can see there is data uploading in the SNTC portal.

If the issue persist please let me know.

[wsmithtu]

Hello Johny. 

Here we can see the test upload completed.

Now you can try upload with your normal Collection profile to upload with all the devices.

kind regards.

[wsmithtu · Accepted solution]

Hello Johny.

I can see you have a new upload made today.

It means connectivity service is up and running correctly.

I am glad the workaround performed worked.

[johnywalker]

Thank you Wilmert and appreciate your assistance to resolve the issue. 

Regards,