CSPC - Connectivity service is not running

[support]

Dear,

We have migrated our CSPC server from 2.10 to 2.11. ver. According to the Cisco guide, we followed the backup configuration process step by step, and all went well. After migration, we are not able to submit the collection job to Cisco. We are receiving the following:

!

Upload INITIALIZING: RUNNING
Upload INITIALIZING: SUCCESSFUL
Upload SELECTING_DEVICES: RUNNING
Upload SELECTING_DEVICES: SUCCESSFUL; Other Details: ...devices selected
Upload SEGMENTING: RUNNING
Upload SEGMENTING: SUCCESSFUL
Upload EXPORTING: RUNNING; Directory: exportdata; Other Details: ...
Upload EXPORTING: SUCCESSFUL; Directory: exportdata; Other Details: ...
Upload UPLOADING: RUNNING; Certificate: CSP...; Directory: exportdata; File: ...; Other Details: Upload method is Connectivity
Upload UPLOADING: FAILED; Certificate: CSP...; Directory: exportdata; ...; Other Details: Connectivity service is not running
Upload CLEANING_UP: RUNNING
Upload CLEANING_UP: SUCCESSFUL; Other Details: CSP...: Connectivity service is not running
Job Completed
!

New CSPC server is successfully registered with Cisco CCOID:

admin# show server-connection
Connection with server for Software Updates is currently enabled.

Also, we tested connectivity over GUI with: Test upload to HEG using CSP...

Error: ConnectivityJobGroup ConnectivityProbeJob_... did not complete in 18 seconds. Check the connectivity job report for further details.

FW rules are double-checked (in Cisco documentation) as we are using the same as for the previous one.

Please help!!!

Regards

Milan

[twylyghtcisco]

We have exactly this problem as well.  Moreover, the uploads that we have also attempted to CX Cloud following the build of the registration are not successful their either

[adias]

Please send me your CX cloud account name , you cco id in private and any other details of both services

[adias]

Please send me a private message with your cco (if you are a user of the portal) SNTC account name and any other detail

[Chris Camplejohn]

@twylyghtcisco Since you have connected your CSPC to a CX Cloud account, you can open a CX Cloud Support case.  You can do that from the Help menu in CX Cloud and select "CX Cloud Support".

[adias]

we are engaging now with a case for CSPC on CX cloud portal :

[adias]

You do have a CX cloud which has the CSPC associated with it and as such you entitled to support on the CSPC collector.  I will open a case in your behalf at this time as we will schedule a webex meeting 

[support]

Hi all,

As I initially opened this question and provided you with our error details in the first message, did you have a chance to look at that? What would be the recommended steps in resolving this issue?

Regards

Milan

[adias]

Milan I sent a message to the email you posted on the private message

[support]

Hi Adias,

Ok, I saw, I hope that you received my email/answer on that.

Regards

Milan