CSPC stoped work after version 2.8.1.5 upgrade

[flavio.barbosa1]

Hello, 

I've done CSPC upgrade by GUI to version 2.8.1.5 at Jul/29/2019 and after that, the GUI application does not work anymore.

I've already reboot the VM but still not working.

Could anyone help me, i didn't found any rollback documentation?

As you can see below the upgrade not failed.

admin# show update history

Package Applied Date
----------------------------------------------------------

sp-30.1.1-5-0-lnx64 Jul/29/2019 16:21:15
sp-30.1.1-3-0-lnx64 May/03/2019 16:19:08
sp-30.1.0-1-0-lnx64 Nov/12/2018 21:08:38
sp-30.0.4-2-0-lnx64 Aug/16/2018 19:26:15

admin# show version
Build-name : Collection Platform Software 2.8.1.5

Version : sp-30.1.1-5-0-lnx64
admin#
admin#
admin#
admin# show download
Version : sp-2.0.9-0-0-lnx64
Download Location :
Status : Download-failed
Start Time : Aug/16/2018 08:48:57
End Time : Aug/16/2018 08:50:01
Reason For Failure : Authentication failed. Your CCO ID/Password is incorrect.

Version : sp-30.0.4-2-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.0.4-2-0-lnx64-package.zip
Status : Downloaded
Start Time : Sep/30/50594 20:05:26
End Time : Aug/16/2018 18:27:57
Reason For Failure : -

Version : sp-30.1.0-1-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.1.0-1-0-lnx64-package.zip
Status : Downloaded
Start Time : Aug/05/50835 23:34:12
End Time : Nov/12/2018 18:50:39
Reason For Failure : -

Version : sp-30.1.1-3-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.1.1-3-0-lnx64-package.zip
Status : Downloaded
Start Time : May/03/2019 14:44:23
End Time : May/03/2019 15:39:23
Reason For Failure : -

Version : sp-30.1.1-5-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.1.1-5-0-lnx64-package.zip
Status : Downloaded
Start Time : Jul/29/2019 13:42:47
End Time : Jul/29/2019 15:17:48
Reason For Failure : -

admin#

Thank you!

[andyappel]

admin# show apply                                                               

Version Number     : sp-30.1.1-5-0-lnx64

Status             : Applied

Start Time         : Aug/12/2019 21:57:28

End Time           : Aug/12/2019 23:03:07

admin# sh version

Build-name   : Collection Platform Software 2.8.1.5

Version      : sp-30.1.1-5-0-lnx64

[jumin]

Hey andyappel,

Are you seeing this issue with different browsers as well as after clearing caches?

Please try running command 'fdisk -l' from root access and provide output.  If SSHing into the appliance, must first log in via collectorlogin and then 'su' up to root.

Thanks,
Justin

[andyappel]

It is working again now but I had to switch to Firefox browser.  I was using Safari which has been working all along but now stopped after this latest update.  Apparently Cisco employees don't use Apple products 🤷‍♂️.  I am using the latest Firefox browser - which still gives a warning on launch - but at least it is working.

thanks!

[flavio.barbosa1]

Dear,
I've tried to access using the Internet Explorer, Firefox and Chrome and doesn't work.
I've restored a VM backup with version 2.8.1.4 and ignore the upgrade to version 2.8.1.5.
Thank you!