CSPC stuck in Apply-in-Progress when updating to version 2.7.4

[RicTodd89]

Hello,

I am upgrading from version 2.7.3 to 2.7.4 and the GUI has shown "Apply-in-progess" for over 24 hours now.

Can someone please assist?  

[Supriya Patel]

Hi User,

Do you have CLI access to collector. Please login to collector using CLI via user admin. Please reply with output of 'show version -d' and 'show download' and 'show apply'

Thanks,

Supriya

[RicTodd89]

admin# show version -d

Build-name : Collection Platform Software 2.7.3



Package-type : ServicePack

Version : sp-30.0.3-0-0-lnx64

Component : CSPC Base

Version : 2.7.3

Package-type : JeOS

Version : jeos-30.0.4-0-lnx64

Component : AdminShell

Version : 1.7

Component : LCM

Version : 1.7

Component : CASP

Version : 2.7.4

Component : ConcsoTgw

Version : 1.7.2

Component : Hardened CentOS

Version : 6.8 patch#0



show download

Version : sp-30.0.4-0-0-lnx64

Download Location : /opt/LCM/tmp/sp-30.0.4-0-0-lnx64-package.zip

Status : Downloaded

Start Time : Dec/07/50287 03:31:54

End Time : Apr/26/2018 14:37:47

Reason For Failure : -



show apply

Version Number : sp-30.0.4-0-0-lnx64

Status : Apply-in-progress

Start Time : Apr/26/2018 14:38:24

End Time : -

[Cheri Fairbrother]

Hello,



Can you please check and see if the re-applying steps found in the 2.7.3.2 release notes helps to resolve your issues? The steps start on page 6 in "known issue".



https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-ReleaseNotes-2732.pdf



Thank you,

Jarrett

[RicTodd89]

Apologies for being unfamiliar with Linux, but how would I access the root account in order to apply these commands?



I issued the pwdreset root command and logged in with the usual admin account username and tried the root password that was generated, but I am still unable to access the root account.

[Jarrett Pomeroy · Accepted solution]

Hello,



Direct access to the root account is disabled. However you can issue the command "pwdreset collectorlogin 90" to generate a password for that username as well. From there you can SSH into the user "collectorlogin" and move over to root using the command "su -" and providing the root password.



Thank you,

Jarrett

[anlopez · Accepted solution]

I had the same problem (CSPC stuck in Apply-in-Progress when updating to version 2.7.4) and solved it with the workaround page 6

Thank you very much

Regards

AL