i am trying to update from 184.108.40.206 to 220.127.116.11. Unfortunately, i do not know the history of this collector. It was part of a merger, and as far as i know it runs and uploads a collection every week. I have been manually updating the devices.
I tried to upgrade but i also get the 500-call failed pop-up mentioned in the above post. in my 4+ years of working with the collectors, i have never seen this error. again, i don't know the history, so i don't know what the cli passwords are, or if they were even recorded when this collector was built. also, i do not have access to the vcenter where this vm is deployed. I can hand this off to the person who was involved with this install. i have a hunch that updating via the cli will be needed.
But my main question is what does this error mean? and again, if cli access is needed via vcenter console, i would need to get others involved.