CSPS vm goes to shutdown in 1 min after start

[AlexanderKucher]

HI,

We have issue when our CSPC vm always goes to shutdown in 1 min after running process, so I cant even log in.

also no working backup and we don't have root account only admin.

Is there any chance to fix and restore vm in this case? 

Thanks.

[jboyanob]

Hello Sir,

Thank you for contacting Cisco and Global CX - Smart Services Support Team.
We are investigating your request, I'll be with you in a moment.

Kindly regards.

[jboyanob]

Hello, @AlexanderKucher 

I hope you are having a great day.

Can you please provide the next details by internal message:

- CCOID:

- Customer Portal Name:

- Inventory:

- CSPC Version:

- CSPC ID:

- Is this a new deployment or it was working before?

I will wait for the details, so we can proceed with further actions.

Kindest regards,

[AlexanderKucher]

Hi @jboyanob 

sent it you in message yesterday

Thank you.

[jboyanob]

Hello, @AlexanderKucher 

I hope you are doing great.

Thanks for the information provided. I will provide an update soon.

Kindest regards,

[jboyanob]

Hello, @AlexanderKucher 

I hope you are doing well.

Are you using SSH or Console to connect to CSPC?

If you can connect to the console, please try. For root password reset the command is pwdreset root 90. If you don't have the collector login password, please use pwdreset collectorlogin 90.

Please check. You can send the screenshots by internal message. 

Kindest regards,

[juanfsan]

Hi Alexander,

I'm covering for jboyanob, which is on vacations, I can se he already gave you a proper answer, would you kindly tell me how things are going on your side?

[AlexanderKucher]

Hi Juanfsan, I can't put any commands from console because server don't run properly. Its start loading and goes down in 1 min.

[juanfsan]

Hi Alexander,

In that case you will need to do a redeploy, as there is no way to fix this without CLI.

[AlexanderKucher]

Hi, where can I download ova image to redeploy vm ? I downloaded "collector_2.10.0.7_Build-04.zip" and there is no ova inside 

is it just update ? 

[AlexanderKucher]

so is it correct that newest ova exist only for version 2.10.0.1 ?