02-19-2018 10:48 AM - edited 03-12-2019 07:40 AM
I have a customer that cannot provide us CBR access via the CSAM tool. The option is "gray out". The customer cannot select any user options. I have the CCO ID information ready. Please PM asap.
02-19-2018 11:00 AM
Hi There,
Please share the details of Customer DA CCO ID, Partner CCO ID and Contract# between partner company and customer company.
Regards,
Suchita
02-21-2018 10:53 AM
Hello Suchita,
I have sent you a private message. Please let me know if you have received it. Thanks!
-Tony
02-21-2018 12:44 PM
Hi Tony,
Thank you for your message. I have received the details, and am working further to resolve your issue.
I will keep you posted.
Regards,
Suchita
02-23-2018 02:23 PM
Hi Tony,
I just wanted to let you know that CSAM team has been engaged and team is working further to resolve the issue. I will keep you posted with the progress.
Apologies for the inconvenience.
Regards,
Suchita
02-27-2018 10:13 AM
Hello team,
Any updates on this? Thanks!
-Tony
02-27-2018 02:45 PM
Hello Tony,
Apologies for the inconvenience, our internal teams are still working on resolving the issue. I will let you know as soon as we have CBR role option enabled.
Regards,
Suchita
03-01-2018 11:42 AM
Hello Tony,
The CBR role option should now be enabled.
Please ask Customer DA to proceed with CBR role assignment and let me know if there are any issues further.
Regards,
Suchita
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