Customer cannot view coverage on their devices

[acruzrui]

The customer is not being able to view coverage on some of their devices in the SNTC portal, I as an Asset Manager can view the details in the portal. Why is this happening? The customer should be able to view if their devices have coverage or not, correct? 

[jofrumki]

Please utilize the internal SNTC Tech Zone if you are a Cisco Employee, https://techzone.cisco.com/t5/Smart-Net-Total-Care/bd-p/smart_services_sntc