I have successfully downloaded and installed CSPS. During the installation wizard setup, it asks for a certificate..can someone tell me where and how to do this? all documentation found thus far leads to dead ends ..Smart Net Total Care Portal Collec...
Forum Posts
Hello, I have a situation with one of my customers on CSAM. The Association of another D.A and the Partner was successful, but by the time we were going to give the Partner a CBR Role, CSAM shows an error (The ID neither matches any active Cisco Use...
Resolved! SNTC API Access Denied 403
Hello, im able to generate token with my clientID and Secret but when i use token to for example get company information im getting 403 can you please help thanksmarek
Hi.I currently have external role as CBR User, CBR Admin and CBR Developer of my client. Which allows me to see in the Smart Net Total Care of my company, the information of the CSPC installed in the network of my client, but this, only allows me to ...
Good morning, I have one customer that activated the portal in May but can't access into the portal now. Account name: SUNY ALBANY Portal name: UNIVERSITY AT ALBANY CCO ID: lcasertino@albany.edu Email Adress: lcasertino@albany.edu Can you please...
Resolved! General SSLEngine Problem
Hi,Recently when I try to interact with some of the SNTC APIs using code I've been using for some time (Including using Postman) I'm now getting a HTTP 500 error with the following response:- "message":"Unknown Exception","error":"General SSLEngine p...
Hi everybody, I was having errors with the CSPC 2.8.1.4 so I decided update to 2.8.1.8, so the CSPC started to download but in the process of reload never start and on the CLI appeared me the next message.I restored the Virtual Machine and tried agai...
Hello,When we do a successful upload via the Collector as attached print screen, we are NOT able to see the serial numbers on the SNTC portal but if we do a manual upload, the serial number will appear on the sntc portal. Could you please confirm ?
As attached, we are facing a problem when we try to export a file from SNTC.
I received an email today that got me looking at the collector. When I logged in, I saw there was an alert/alarm. the notification reads:Medium Event: Upload failed at <date> with the response UPLOAD SUCCESFUL so, how is it a failure and success at...
Hello everybody, I want to get the newest cisco product alerts for my ucs environment.Therefore I want to use the mail notifications. In the notifcation configuration I can choose betweeen daily, weekly or monthly notifications. Do this notifications...
Hi there I have a couple of Nexus 3172 switches and my Smartnet contract is due for renewal. When trying to renew via a reseller, I found out that the previous reseller registered the contracts with them being the end user and not my organisation. I...
Dears, I have Cisco Smart Net Contract which expired during the lockdown,when I renew the smart care Contract after two months of expiration does the new contract starts from the last date of the old one or it takes the new date? Thanks
In the Smart Net Total Care Portal>>All PSIRTs>>Actions>>Change Alerts Status.... after choosing one or more PSIRTs the next window browser popup "Change Alert Status" with Please select "ignore" or "acknowledge" Alerts and launch Change Alert Statu...
I was recently added as an admin to the portal, I accessed it from this URL https://www.cisco.com/web/smartservices/sntc.html and click Sign in next to the Already a portal user? I get the login, I login in using my CCO ID, it starts to load and the...
