Duplicate database issues

[Cisco SmartNet]

Hi,

I need to fix an issue where the entire database is duplicate, attached an example with only a serial number.

Can someone help me, please?

[Suchita Shewale]

Hello There!

I am investigating the issue and will get back with the update at the earliest.

Regards

[Suchita Shewale]

Hello There,

Apologies for the delay in response.

It appears you are seeing duplicates as the customer account was enabled for Smart Care and you have Smart Care roles associated with it. The dual account-roles situation (SNTC and Smart Care) in this case seems to be causing issue with your Portal view and you are seeing duplicates.

Bug CSCvk54453 has been opened to help address the issue.

Regards,

Suchita

[Cisco SmartNet]

Hello, 

Any update about this bug? 

The issue still happen. 

Waiting for your help. 

Tks 

[Cisco SmartNet]

Helo there.

Is any update for the BUG?

Tks