Buy or Renew
Buy or Renew
COMING SOON: Umbrella and Secure Access release notes are coming to Cisco Community. The community will be in read-only August 16 – 19. Learn more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
852
Views
0
Helpful
4
Replies

Duplicate database issues

Cisco SmartNet
Level 1
Level 1

‎07-17-2018 11:50 AM - edited ‎03-12-2019 07:53 AM

Hi,

 

I need to fix an issue where the entire database is duplicate, attached an example with only a serial number.

 

Can someone help me, please?

Labels:
Preview file
74 KB
0 Helpful
4 Replies 4

Suchita Shewale
Cisco Employee
Cisco Employee

‎07-17-2018 12:39 PM

Hello There!

 

I am investigating the issue and will get back with the update at the earliest.

 

Regards

0 Helpful

Suchita Shewale
Cisco Employee
Cisco Employee
In response to Suchita Shewale

‎07-27-2018 10:06 AM

Hello There,

 

Apologies for the delay in response.

It appears you are seeing duplicates as the customer account was enabled for Smart Care and you have Smart Care roles associated with it. The dual account-roles situation (SNTC and Smart Care) in this case seems to be causing issue with your Portal view and you are seeing duplicates.

Bug CSCvk54453 has been opened to help address the issue.

 

Regards,

Suchita

0 Helpful

Cisco SmartNet
Level 1
Level 1
In response to Suchita Shewale

‎08-14-2018 12:40 PM

Hello, 

 

Any update about this bug? 

 

The issue still happen. 

 

Waiting for your help. 

 

Tks 

0 Helpful

Cisco SmartNet
Level 1
Level 1
In response to Suchita Shewale

‎08-27-2018 08:40 AM

Helo there.

Is any update for the BUG?

Tks
0 Helpful
Customers Also Viewed These Support Documents