Entitlement file generation failed. Please try again.

[81001]

Entitlement file generation failed. Please try again. If issue persists, find help in the community

I've triyng to generate a new CSP-C entitlement, but recieve this issue:

Entitlement file generation failed. Please try again. If issue persists, find help in the community

[losorioj]

Hello  81001

Thank you for contacting Cisco and Global CX - Smart Services Support Team.

to check further, can you please provide the following information?

• Company name.
• Company address.
• Customer's CCOID.
• Email.
• Company CR Party ID.

Please send the requested information in a private message.

Best regards,

[losorioj]

Hello Ian.

I checked internally and the SNTC portal is facing an issue with the Certificate download function, it's a general situation issue.

Right now our Internal escalation team is working to further solve this situation, they created a Bug https://bst.cisco.com/bugsearch/bug/CSCwj48172?rfs=qvred  SNTC Entitlement creation failing

As you can see in the screenshot I have attached, there is an option to add your email to receive daily, weekly, or monthly notifications about this Bug for SNTC Entitlement creation failing, By clicking on the Notification Tab as marked in red color, you will be able to see the workaround and solution progress.

Kind regards,