CSP collector uploads successful but no data on SNTC portal

[matthew.tedesco]

CSPC ver2.10

Last successful upload from collector was on Sun Nov 12 02:55:08 but on SNTC portal there is no data.

I'm also on the correct SNTC inventory.

Can you kindly check that uploads are being received on SNTC as to why I can't see the data?

[balaji.bandi]

If you see the Data uploaded and not see on SNTC, contact TAC will be helpful

check below thread :

https://community.cisco.com/t5/smart-net-total-care-portal-and-collector-discussions/collection-data-not-uploading-to-sntc-portal/m-p/3316256

[jboyanob]

Hello Sir,

Thank you for contacting Cisco.

We are investigating your request; I'll be with you in a moment.

Kindly regards,

[jboyanob]

Hello, @matthew.tedesco 

I hope you are having a great day.

Can you please provide the next details by internal message:

- CCOID:

- SNTC Portal Name:

- Inventory:

- Browser used:

- CSPC Version:

- CSPC ID:

I will wait for the details, so we can proceed with further actions.

Kindest regards,

[jboyanob · Accepted solution]

Hello, @matthew.tedesco 

I hope you are having a great day!

Thanks for the information provided by DM as requested.

I checked and the portal is reflecting the information as expected. It looks like in your case the issue is related with use of Chrome.

Currently there are issues loading SNTC portal information on some browsers based on Chromium like Chrome, Edge... CSCwh61855  was created for that. For now the workaround recommended is clear cache/cookies and to use Mozilla Firefox. You can follow the status of the bug. The internal team is already working to resolve this.

Kindest regards,

[patelmehul.t]

I can see on SNTC portal that upload processing from CSPC is successful, but when I click on the even I see processing status as blank and number of IP addresses in the managed device list is showing 0, 

we started getting this issue from last 4 weeks. I validated data collection job in CSPC, it is successful and discovering all the devices, but don't see any new data being reflected on SNTC portal from last 4 weeks.

[matthew.tedesco]

Thanks @jboyanob for investigating.

Correct!! SNTC portal worked fine on Mozilla.

[jboyanob]

Hello, @matthew.tedesco 

I hope you are having a great day

Thanks for the update!  Glad to know that the workaround provided is working fine.

 Kindest regards,