equipment not showing in Portal

[Dmitriy Savitskiy]

Hi Team,

I'm using SNTC portal with collector around 2 weeks.

5/02/2016 my equipment dissapeared from a portal.

Collector is up and running, upload process was complete successfully.

Maybe I lost association with my company?

pls help.

ps 

Before that I'm trying to activate CTAS Application role.

[npicard]

Hi Dimitri,

I am investigating with our back-end team. We will provide an update as soon as possible.

Thanks!

[asingadi]

Hi Dmitriy,

Thanks for contacting us , We are investigating on this issue will update you soon.

Thanks,

Anusha.

[Dmitriy Savitskiy]

Hi Anusha,

about 40 hours:

[asingadi · Accepted solution]

Hi Dmitriy,

It is a Sync issue ,there is a bug that seems to cause this issue.

Bug ID : CSCuw90441.

Thanks,

Anusha.

[asingadi]

Hi Dmitriy,

Can you please check now , you will be able to access the portal.

Thanks,

Anusha.

[Dmitriy Savitskiy]

Anusha,

thanks a lot, i can see main information and all inventory now.

But i still need access to the Threat Awareness Service. Can you pls grant it for me? (I wouldn't want  to breack synchronization again with CSAM)

[Dmitriy Savitskiy]

Hi Anusha,

Thanks.

What I need to do to recover my access? Who should perform a manual sync?