Failed to generate a new CSP-C entitlement

[drogaria_araujo]

We are not able to generate a new CSP-C entitlement. The error we are getting is : "Entitlement file generation failed. Please try again. If the issue persists, find help in the community".

Could someone please help us?

SNTC Onboarding

[hadennis · Accepted solution]

Hello,

It appears that this may be because of the special characters in your company name. "DROGARIA ARAÚJO SA"

Let me look into this and see if there is a way to change the Ú to a U as a workaround.

[hadennis · Accepted solution]

Hi Drogaria,

I associated you to to a new party ID that doesn't have the special characters in it. Please try generating the CSPC entitlement again and let me know if it works for you. Thank you!

[lfigueredo]

I want to know if change of name resolve this issue because I have the same.
Thak you

[drogaria_araujo]

Yes! It works.

[drogaria_araujo]

Tks @hadennis!!! Problem solved. 

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[AnaMariaRivas88564]

Hello, I have the same problem, I cannot generate a new csp-c entitlement, help me please