How could i get access to Smart Net TOTAL care portal ?

[i.abubkre]

Hello  , 

Smart net

I have ordered smart net  service  for one of 4321 CISCO Router ,, 

I  need technical  support assistance  for a case with the 4321 router  

I’ve followed  the  instructions which listed  on  this link

https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html

I have  inquires about  the  step number 4

"Populate your Initial Device Inventory "

I’ve successfully  got  access to Cisco services management

I  want  to start uploading the router information to the smart net site

By  using CSV file

I want  to get  access to  SMART NET Portal  which listed below ,

But  , I don’t know  How could i got access to this site below  ? 

I want  to know  what i have to do else ? 

[tfitch · Accepted solution]

Hi,

You can open the TAC case from the portal however the portal is not needed to open a support case.  The easiest thing to do is to go to Support Case Manager (https://mycase.cloudapps.cisco.com/case) to open the case. On the tool enter the problem details, include your device serial number, the contract number, submit the case, and the TAC team will call you back.  This is a guide for the Support Case Manager: https://www.cisco.com/c/en/us/support/web/tools/scm/help/en-US/index.html

Regards, Tim.  

[Justin Sprake]

Hello,

If you have successfully completed the on-boarding process then the following URL will take you to the SNTC portal:

services.cisco.com

Please note that at this time there is an on-going issue affecting SNTC Portal access which we are working to resolve without delay.

Additionally, please also note that in order to receive TAC support for SNTC (Portal or Collector) that a Smart-Assist service level contract will be required. A standard serial number + Smartnet contract will not qualify for Smart Assist support.