How do I Add Smartnet Contract to SNTC portal

[JAMES LOPEZ]

We have six active Smartnet contracts however only four are shown within SNTC.   How do I add the other two?

[tfitch]

Hello James,

The contracts are reflected in the portal against the devices that they cover under those contracts. You do not need to add contracts to the SNTC portal.

If you believe a device is covered but this is not reflected in the portal correctly then please supply a couple of the necessary serial numbers and we can check.

Regards, Tim

[JAMES LOPEZ]

Hi Tim,

Can you please check the following devices?

FDO20361DNN
JMX2023L02X
JMX193180FA
FXS1931Q5G0
FXS1931Q54T
FOC1950Z1LB
FGL200440R8
FGL200440R9

Thanks,

Jim

[tfitch]

Hi Jim,

I have checked the serial numbers. None are in the inventory for your Company name.  I cannot see if the Inventory Insight Reports helps as you would need to check using hostname. I check the SNTC Supported Device list and not all are supported so would not show for that reason.

Regards, Tim

Serial Number	Contract	CRParty	PID	SNTC Support
FDO20361DNN	ending 223	Company Name Ending in INC	C1-N9K-C9372PX-E	NOT SUPPORTED in SNTC
JMX2023L02X	ending 223	Company Name Ending in INC	ASA5585-S10X-K9	NOT SUPPORTED in SNTC
JMX193180FA	ending 223	Company Name Ending in INC	ASA5585-S10-K8	NOT SUPPORTED in SNTC
FXS1931Q5G0	ending071	Company Name Ending in UK	ASR1001-X	Supported in SNTC
FXS1931Q54T	ending071	Company Name Ending in UK	ASR1001-X	Supported in SNTC
FOC1950Z1LB	ending065	Company Name Ending in UK	WS-C2960X-48TS-L	Supported in SNTC
FGL200440R8	ending065	Company Name Ending in UK	ASA5545-K9	NOT SUPPORTED in SNTC
FGL200440R9	ending065	Company Name Ending in UK	ASA5545-K9	NOT SUPPORTED in SNTC