Smart Net Total Care Portal and Collector Discussions

Hello All! Maybe someone can help me. I'm having trouble to associate my service contract number with my Cisco.com account. Actually I did associate, but I still can not use my Smart Net, a.g. I can not download new software releases and open TAC cas...

I did the registration but I continue without access!Cisco Services Access Management is working!  But when trying to access the Smart Net Total Care portal (https://tools.cisco.com/smartservices/) he asks to re-register the contract number and the s...

Hello, Why the Meraki AP are considered to be a third party devices on the SNTC portal ? 

Dear, Our client's portal is reporting that there are more than 300 devices not convered, but this information is not correct. All devices are associated with contract 200219053. We have already uploaded data to the Cisco Datacenter, but the informa...

Hi all , i have issue with the portal is not showing the inventory i already i added and configure the CSPC and able to see the devices but how to update it on the smart net portal .

Portal SNTC does not show the data of the associated contracts. CCO: mtel@stj.jus.br Contract: 95670808 Thanks, Abilio Mtel

Hello. I am registered as a Administrator but when I log in to Smart Services Connection I get the "Account Setup in progress" page stating my account will be available within 24 hours. However, its been roughly 10 days now and this is still happenin...

Just a quick question. I have spun up a new VM for a new collector, can I tie it to an existing inventory? Or do I have to create a new inventory for the new VM?

I upload it my SNTC the upload done with start and end processing date, but no result shown in SNTC . My collector: CSP0009025784Contract: 95670808 CCO: JoseHenriqueSTJ Screen Below:

We have multiple devices in our environment (Cisco networking and Cisco UCS), which have two different SNMPv2c strings.  The networking devices have an include list of 10.*.*.* 172.*.*.* and 192.168.*.*, while the UCS group is host IP-based (e.g. 10....